Lead Retail Sales & Customer Experience

The Brand House Collective; Wayne (PA); In loco; USD 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

Kirkland’s is seeking a Sales Leader in a Wayne, PA location to drive sales through customer-focused leadership and expert product knowledge. You will guide the team in delivering excellent customer experiences both in-store and online, while upholding merchandising and loyalty initiatives.

The role emphasizes coaching, operating with integrity, and maintaining stockroom organization, with a focus on store profitability and brand standards. This position requires weekend/evening availability.

Competenze

• High School Diploma or GED; college preferred.
• Minimum 1 year management experience in retail or service industry preferred.
• Strong communications skills and customer selling experience required.
• Energetic, people and results oriented, competitive with a drive to succeed.
• Valid Driver license.
• Ability to handle and transport company funds to the bank location designated by Kirkland’s.
• Ability to communicate written and verbal.
• Ability to work weekends, holidays, and evenings.
• Ability to read and interpret company directives, handbook, and manuals.
• Flexible schedule to meet business needs.
• Able to work independently and as part of a team.
• Able to ascend/descend a ladder to retrieve and stock products.

Mansioni

• Leads, supports and values customer selling in both in-store and online shopping experiences.
• Leads a customer-obsessed culture prioritizing selling behaviors like Greeting, Re-engaging, Educating, Adding on and Thanking customers.
• Understands role in sales growth and store profitability.
• Read cues and respond to customers to create exceptional in-store experiences.
• Educates customers on loyalty programs, promotions, and merchandise to build baskets.
• Acts as a brand ambassador and maintains professionalism with customers and coworkers.
• Leads by example and enforces company policies and procedures.
• Executes Manager on Duty (MOD) responsibilities including opening/closing procedures and supervision.
• Assists in freight processing, maintaining stockroom, and merchandising presentation accuracy.
• Champions Kirkland’s Home Values: Customer Commitment, Caring Culture, Winning Attitude, Innovative Spirit.

Conoscenze

Customer selling

Interpersonal savvy

Communication skills

Team leadership

Weekend/holiday availability

Formazione

High School Diploma or GED

Strumenti

POS system

Inventory management

Handheld devices

Descrizione del lavoro

Kirkland’s is seeking a Sales Leader in a Wayne, PA location to drive sales through customer-focused leadership and expert product knowledge. You will guide the team in delivering excellent customer experiences both in-store and online, while upholding merchandising and loyalty initiatives.

The role emphasizes coaching, operating with integrity, and maintaining stockroom organization, with a focus on store profitability and brand standards. This position requires weekend/evening availability.