Lead Retail Sales & Customer Experience

Williams-Sonoma, Inc.; Leawood (KS); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Discount on Williams-Sonoma brands

401(k) plan

Wellness program

Paid vacations and holidays (full-time

Health, dental and vision insurance

Cross-brand opportunities

Online learning through WSI University

Job summary

Williams-Sonoma, Inc. in Leawood, KS is seeking a Lead, Sales (Key Holder) to inspire customers and bring the brand to life in the home. You will drive sales by sparking connections and creating lasting customer relationships while supporting the management team.

The role emphasizes leadership, customer service excellence, and maintaining store standards, with opportunities to lead by example and coach team members in a fast-paced retail environment.

Qualifications

• 1-3 years retail sales experience with shift supervision preferred
• Experience in home design or visual merchandising preferred
• Strong communication, organizational and leadership skills
• Ability to motivate and influence others through personal actions

Responsibilities

• Create engaging experiences for customers by sharing expertise on enhancing your home
• Provide daily support to the management team by performing opening and closing routines, register functions and back office procedures
• Provide supervision to ensure store is meeting financial goals and associates are providing World-Class service to our guests
• Ensure store meets visual, replenishment, cleanliness, safety and back of house standards during manage-on-duty shifts
• Effectively perform the Selling Captain role, serving as a role model for sales associates in sales generation and customer service by making the customer experience the priority
• Maintain an environment where all associates are treated fairly and with dignity and respect, in accordance with our People First Philosophy

Skills

Effective communication

Leadership

Retail sales

Visual merchandising

Stockroom operations

Job description

Williams-Sonoma, Inc. in Leawood, KS is seeking a Lead, Sales (Key Holder) to inspire customers and bring the brand to life in the home. You will drive sales by sparking connections and creating lasting customer relationships while supporting the management team.

The role emphasizes leadership, customer service excellence, and maintaining store standards, with opportunities to lead by example and coach team members in a fast-paced retail environment.