Front Desk Sales Associate / Customer Service

WellBiz Brands, Inc.; Costa Mesa (CA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Discounted staff services

Paid training

Paid sick time

Pre-tax 401k

Amazon Gift Cards

Free spa services for MVP

Job summary

Elements Therapeutic Massage, LLC is seeking a retail sales associate to drive membership sales and deliver exceptional client experiences in a spa-like setting. The base hourly rate is $18–$20 with commission on memberships and gift card sales. Leadership growth is available with performance-based pay increases.

We offer training, paid sick time, a 401(k) plan, and staff perks like discounts on services and occasional gift cards. Evening and weekend availability is preferred.

Qualifications

• Proven ability to help customers in Wellness/spa settings.
• Experience selling memberships or services in person preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Sell the Elements Wellness Program membership.
• Conduct client outreach (phone/text) for rebooking and WP enrollment.
• Provide a welcoming guest experience with attentive customer service.

Skills

Communication skills

Customer service

Sales experience

Team player

Organized

Tools

MindBody software

POS systems

Job description

If you’re looking for a retail sales associate / customer service job where you can positively change the lives of clients in a meaningful way, then look no further!

We offer competitive base hourly rate $18-$20 plus the ability to earn commission on membership and gift card sales. Candidates with lead or management experience are welcome as there is the opportunity to advance into management with increase in pay with proven performance! Earn spot benefits for outstanding performance, including Amazon Gift Cards, free massage or facial services for MVP!

Additional Benefits

• Discounted facial or massages for staff, friends and family!
• Be part of a 5-star oriented, friendly team!
• Paid training
• Paid sick time based on hours worked
• Pre-tax 401k retirement savings
• Opportunity for professional growth into management with training from experienced staff.

Responsibilities

• A genuine passion for helping people in the Wellness space
• Sell the Elements Massage Wellness Program (WP), a no hassle membership plan.
• Conduct client outreach (Phone/Text) for rebooking & WP enrollment

Here’s what we are looking for

• Ability to follow our proven sales process to sell the monthly Elements Wellness Program and build customer loyalty.
• The right candidate must have great communication skills both written & verbal and be comfortable engaging with clients and provide a welcoming guest experience but more important, love listening to all new clients, established clients, and prospective clients.
• The right candidate can turn every incident of client criticism to a story of great customer service.
• Prior retail sales experience preferred; selling memberships or services in‑person to potential clients.
• Customer Service in a spa‑like or similar environment is preferred; catering experiences that distinguish their value with attention, hospitality, and execution.
• Familiarity with modern office tools and systems; scheduling and payments are all processed with easy‑to‑learn computer programs.
• Driven to create the best work environment for the employees and the best experiences for the client.
• Proficient with POS systems or scheduling systems (experience with MindBody software is a huge plus!)
• Ability to multi-task and be flexible to work in a changing, dynamic environment.
• Self-starter who takes initiative to keep productive and contribute to completing operational tasks.
• Attentiveness to detail is a must to ensure clients are booked accurately and charged the correct amount.
• Be a positive contributor & team player to fostering a positive team environment.
• Maintaining a clean environment in accordance with federal / local regulations and an organized & welcoming environment to welcome our staff and guests.
• Experience in front desk / sales in a spa is highly preferred with experience with POS / Scheduling systems. Experience with MindBodyOnline is a huge plus!
• Evening / Weekend availability.

©2023 Elements Therapeutic Massage, LLC (“ETM”). Each Elements Massage® studio is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those

of ETM. Elements Massage® + design are registered trademarks owned by ETM.