Lead Retail Production & Customer Service

FedEx Corporation; Oklahoma City (OK); On-site; USD 36,000 - 52,000; Full time

Job summary

FedEx Office in Oklahoma City is seeking a Lead Consultant who combines knowledge of print, signs & graphics, and shipping to deliver a superior in-store experience. You will spend your day taking orders, quoting prices, coordinating store activities, and producing complex orders with accuracy.

You will lead digital imaging and large job management, train teammates, ensure quality, and maintain smooth shift communication, while guiding customers on shipping options and services.

Qualifications

• High school diploma or equivalent is required.
• At least 2 years of specialized experience in a similar role.
• Excellent verbal and written communication skills are essential.

Responsibilities

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers.
• Manages production flow to ensure all production orders are done right and on time.
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services.
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management.
• Sets up complex orders and performs multiple tasks at the same time.
• Responsible for ensuring quality during and after production process.
• Ensures communication among shifts.
• Coordinates pick-up and delivery of customer orders.
• May provide leadership to team members on an assigned shift.
• Assists in the training of store team members.
• Operates the POS terminal (POS), handles financial transactions and makes change.
• Completes required financial paperwork and may assist with financial reporting.
• Follows FedEx Office standard operating procedures and adheres to policies.
• Secondary responsibility for coordination of all shipping related services and activities.
• Provides customer service by determining appropriate shipping methods and informing customers of products, services, routes, and rates.
• Ensures quality customer service by providing packaging services and information about products and services.
• Offers assistance to customers by suggesting appropriate shipping methods and maintains shipping supplies inventory.
• Assembles parcels and prepares goods for shipping with wrapping, weighing, labeling.
• All other duties as needed.

Skills

Customer service

Pricing information

Consultative selling

Leadership

POS operations

Inventory management

Education

High school diploma or equivalent

2+ years of specialized experience

Excellent verbal and written communication skills

Job description

FedEx Office in Oklahoma City is seeking a Lead Consultant who combines knowledge of print, signs & graphics, and shipping to deliver a superior in-store experience. You will spend your day taking orders, quoting prices, coordinating store activities, and producing complex orders with accuracy.

You will lead digital imaging and large job management, train teammates, ensure quality, and maintain smooth shift communication, while guiding customers on shipping options and services.