Lead Retail Operations

Crested Butte Mountain Resort; Aspen (CO); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Free passes for employees

Employee discounts on lodging, food, &

gear and mountain shuttles

401(k) Retirement Plan

Employee Assistance Program

Excellent training and professional

Referral Program

Job summary

Crested Butte Mountain Resort is seeking a Retail Lead for the Winter Seasonal period in Colorado. The role focuses on delivering outstanding guest service, driving sales, and maintaining inventory, while supervising the store team and ensuring accurate cash handling.

The position requires previous retail experience, fluency in English, and flexibility to work nights, holidays, and weekends. Competitive hourly pay ranges from $23.00 to $26.88, with seasonal housing not provided.

Qualifications

• Previous retail sales experience required.
• Previous snow sport industry experience preferred.
• Strong English communication skills (spoken and written).
• Ability to work nights, holidays, weekends.

Responsibilities

• Generate sales and maintain professional guest service.
• Open and close the store.
• Analyze sales trends and plan growth methods.
• Manage inventory levels for retail and rental.
• Enforce cash handling and loss prevention policies.
• Lead the sales floor team and rental process.
• Train and mentor sales staff.

Skills

Retail sales

Customer service

English fluency

Team leadership

Job description

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Summary

The Retail Lead is responsible for maintaining outstanding customer service as per company standards, generating sales, merchandising, and safeguarding company assets. Acts as store department lead and helps ensure the department had appropriate inventory levels.

Job Specifications

• Starting Wage: $23.00/hr - $26.88/hr
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities

• Generate sales, and demonstrate and maintain a professional standard of guest service
• Responsible for opening and closing store
• Evaluate sales trends and create methods for sales growth
• Manage retail and rental inventory control and meet or exceed inventory goals
• Enforce company cash handling policies and procedures, and other loss prevention policies
• Manage sales floor team and rental process
• Act as a mentor who can train and lead a sales team with effective communication
• Provide great customer service to all guests
• Ensure pricing is accurate and current including any and all promotions
• Stocks shelves, counters, or tables with merchandise
• Other duties as assigned

Job Requirements

• Previous retail sales experience - required
• Previous snow sport industry experience - preferred
• Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
• Ability to maintain a working knowledge of products and trends within the industry
• Commitment to exceptional customer service
• Basic computer skills
• Ability to work a flexible schedule; including nights, holidays and weekends – required
• Must be able to lift up to 25 lbs

The expected pay range is $23.00/hr - $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 517647

Reference Date: 09/18/2026

Job Code Function: Retail Ops