Lead Retail Operations

Vail Resorts; Leavenworth (WA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Ski/Mountain Perks — Free passes and1:

Job summary

Vail Resorts in Washington state is hiring for winter seasonal roles including cooks, drivers, instructors, and more. Roles offer competitive starting pay, bonus free passes for employees, and substantial discounts on lodging, gear, and lessons as part of a broad benefits package.

Positions are full-time during the winter season, with shift options and age requirements. Applications are accepted on a rolling basis through December 15th or until filled. Equal opportunity employer statements apply.

Qualifications

• 1–3 years of retail experience
• Proven ability to deliver exceptional customer service and support daily operations
• Experience with merchandising, promotional execution, and sales floor management
• Basic inventory management, including receiving, stock replenishment, and inventory accuracy

Responsibilities

• Lead daily retail operations, including opening and closing procedures and ensuring standards
• Manage and support sales floor activities and provide direction to team members
• Deliver exceptional guest service and maintain product knowledge and service recovery
• Communicate attendance concerns to store leadership and coordinate breaks per policy
• Partner with leadership to ensure merchandising standards and promotional displays
• Ensure team is updated on promotions and key communications
• Verify pricing accuracy and display promotions and signage correctly
• Support inventory accuracy through proper processes and reporting

Skills

Retail experience

Customer service

Merchandising

Sales floor management

Inventory management

Ski/snowboard knowledge

POS systems

Tools

POS systems

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more.

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Job Specifications:

• Starting Wage: $23.00/hr. - $26.88/hr.
• Employment Type: Winter Seasonal 2026/2027
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

• Lead daily retail operations, including opening and closing procedures, and ensure all operational standards are consistently followed.
• Manage and support sales floor activities, providing direction and assistance to team members throughout the day.
• Deliver exceptional guest service and set the standard for customer engagement, product knowledge, and service recovery.
• Communicate attendance concerns and staffing issues to store leadership and coordinate employee breaks in accordance with company policies and state regulations.
• Partner with operational leadership to ensure merchandising standards, product presentation, and promotional displays are executed consistently.
• Ensure all team members receive and understand operational updates, promotions, and other key communications.
• Verify pricing accuracy and ensure all promotional offers, markdowns, and signage are current and correctly displayed.
• Support inventory accuracy through adherence to inventory processes, stock organization, and discrepancy reporting.

Job Requirements:

• Minimum 1-3 years of retail experience, preferably in a lead, senior associate, or supervisory capacity.
• Proven ability to deliver exceptional customer service and support daily retail operations.
• Experience with merchandising, promotional execution, and sales floor management.
• Basic inventory management experience, including receiving, stock replenishment, and inventory accuracy practices.
• Working knowledge of ski and snowboard equipment, apparel, accessories, and guest needs; ability to make product recommendations based on skill level and intended use.
• Proficiency with retail point-of-sale and operational systems and the ability to work a flexible schedule, including weekends, holidays, and peak business periods.

The expected pay range is$23.00/hr. - $26.88/hr.. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 518374
Reference Date:10/19/2026
Job Code Function:Retail Ops