Lead Retail Operations

Vail Resorts; Colorado; On-site; USD 31,684 - 37,029; Full time

Benefits offered by this job

Free ski passes

Employee discounts on lodging, food, &

Ski & snowboard lessons

401(k) retirement plan

Employee assistance program

Excellent training and professional发展

Referral program

Job summary

Vail Resorts in Denver area is hiring for Winter Seasonal 2026/2027 roles including Retail Supervisor, Cooks, Drivers, Instructors and more. Beginning wages range from $23.00/hr to $26.88/hr, with housing available and strong benefits for employees such as free ski passes, family lift discounts, and robust training.

Seasonal positions offer full-time hours with opportunities to grow through Epic Service training and wellness benefits.

Qualifications

• Minimum two of the following: retail sales experience, strong customer service skills, ability to communicate clearly in English.
• Ability to work a flexible schedule including nights, holidays and weekends.
• Basic computer skills.
• Must be at least 18 years old.

Responsibilities

• Generate sales and deliver professional guest service.
• Open and close the store as assigned.
• Analyze sales trends and implement growth strategies.
• Manage inventory for retail and rental, meet goals.
• Enforce cash handling and loss prevention policies.
• Lead the sales floor and rental process.
• Mentor and train a store team with effective communication.
• Provide excellent customer service to all guests.
• Ensure pricing accuracy and promotions.
• Stock shelves and merchandise; perform other duties as assigned.

Skills

Retail sales experience

English proficiency

Customer service

Flexible schedule

Job description

Now hiring for winter 2026/27 - Cooks, Drivers, Instructors & more. Apply today!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service – our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled, whichever is first.

Employee Benefits

• Ski/Mountain Perks: free passes for employees, employee discounted lift tickets for friends and family, and free ski lessons.
• Employee discounts on lodging, food, gear, and mountain shuttles.
• 401(k) Retirement Plan.
• Employee Assistance Program.
• Excellent training and professional development.
• Referral Program.

Job Summary

The Retail Supervisor is responsible for maintaining outstanding customer service as per company standards, generating sales, merchandising, and safeguarding company assets. Acts as store department lead and helps ensure the department had appropriate inventory levels.

Job Specifications

• Starting Wage: $23.00/hr – $26.88/hr.
• Employment Type: Winter Seasonal 2026/2027.
• Shift Type: Full Time hours available.
• Minimum Age: 18 years of age.
• Housing Availability: Yes.

Job Responsibilities

• Generate sales and demonstrate and maintain a professional standard of guest service.
• Responsible for opening and closing store.
• Evaluate sales trends and create methods for sales growth.
• Manage retail and rental inventory control and meet or exceed inventory goals.
• Enforce company cash handling policies and procedures and other loss prevention policies.
• Manage sales floor team and rental process.
• Act as a mentor who can train and lead a sales team with effective communication.
• Provide great customer service to all guests.
• Ensure pricing is accurate and current including any and all promotions.
• Stock shelves, counters, or tables with merchandise.
• Other duties as assigned.

Job Requirements

• Previous retail sales experience – required.
• Previous snow sport industry experience – preferred.
• Ability to communicate fluently with co‑workers and guests in accurate spoken and written English – required.
• Ability to maintain a working knowledge of products and trends within the industry.
• Commitment to exceptional customer service.
• Basic computer skills.
• Ability to work a flexible schedule, including nights, holidays and weekends – required.
• Must be able to lift up to 25 lbs.

Pay Range

Expected pay range is $23.00/hr – $26.88/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

EEO Statement

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Nearest Major Market

Denver