Lead Retail Customer Experience & Production

FedEx; Village of Pelham (NY); Presencial; USD 32.000 - 37.000; Jornada completa

Descripción de la vacante

FedEx Office in Pelham, NY is seeking a Lead Consultant who will guide store operations in print, signs & graphics and shipping, while delivering a superior customer experience. You’ll take orders, provide pricing, coordinate production, and lead a team when needed.

You will manage complex orders, ensure quality, log production, and support shipping activities. Strong communication and consultative selling are essential for success in this role.

Formación

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsabilidades

• Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers
• Manages production flow to ensure all production orders are done right and on time
• Takes customer orders, giving pricing information, performs consultative selling to customers, and recommends FedEx Office products and services tracks and logs all production jobs
• Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
• Sets up complex orders and performs multiple tasks at the same time
• Responsible for ensuring quality during and after production process
• Coordinates pick-up and delivery of customer orders
• May provide leadership to team members on an assigned shift
• Assists in the training of store team members
• Operates the Point of Sale terminal (POS), handles financial transactions and makes change
• Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety and security policies and procedures

Conocimientos

Customer service

Communication

Leadership

Sales

Educación

High school diploma or equivalent education

Descripción del empleo

FedEx Office in Pelham, NY is seeking a Lead Consultant who will guide store operations in print, signs & graphics and shipping, while delivering a superior customer experience. You’ll take orders, provide pricing, coordinate production, and lead a team when needed.

You will manage complex orders, ensure quality, log production, and support shipping activities. Strong communication and consultative selling are essential for success in this role.