Lead Reservations & Guest Experience Coach

Golden Road Motor Inn DBA Atlantis Casino Resort Spa; Reno (NV); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Medical benefits

401K with match

Tuition reimbursement

Paid vacation

Free daily meal

Internal advancement

Job summary

Join Atlantis Casino Resort Spa as a Lead Reservations Coordinator. This role is essential for our hotel's success, supervising the reservations staff while making travel plans for our guests.

The ideal candidate should possess strong communication and interpersonal skills to ensure superior guest experiences. As a family-owned business in Reno, we are committed to creating lasting memories for our guests through exceptional service and hospitality.

Qualifications

• Proficient in relevant computer applications like Office, Word, and Excel.
• Knowledge of customer service principles and practices.
• Experience within a call center or customer service environment preferred.

Responsibilities

• Supervise the general performance of the reservations staff.
• Provide superior service via phones, e-mails, and faxes.
• Assist with providing reservations to guests, upselling special packages.

Skills

Communication skills

Active listening

Customer service

Data entry

Negotiation skills

Education

High School diploma or equivalent

Tools

Office Suite

HMS

Hotel Extranets

Job description

Join Atlantis Casino Resort Spa as a Lead Reservations Coordinator. This role is essential for our hotel's success, supervising the reservations staff while making travel plans for our guests.

The ideal candidate should possess strong communication and interpersonal skills to ensure superior guest experiences. As a family-owned business in Reno, we are committed to creating lasting memories for our guests through exceptional service and hospitality.