Renewal Specialist

Tech Observer; Santa Clara (CA); On-site; USD 51,000 - 73,000; Full time

Job summary

Tech Observer is seeking a Renewals Operations Specialist for a 6-month contract (USC & GC candidates only) in Santa Clara, CA. The role focuses on accurate quoting for renewals of installed base, aligning expiration dates, and improving renewal processes with SOX compliance in mind.

The specialist will collaborate with Renewal, Sales, and Finance to ensure proper pricing, data integrity, and timely renewals, driving revenue growth while handling high-volume transactions with precision.

Qualifications

• 2+ years of experience in sales operations or contract administration.
• Strong organizational and prioritization abilities.
• Excellent verbal and written communication skills.
• Analytical mindset with problem-solving capabilities.

Responsibilities

• Accountable for reviewing and checking accuracy with upgrades executed by the field and Inside Account teams.
• Work closely with Renewal, Sales and Finance teams to co-term upgrades with existing renewal dates.
• Verify pricing and data accuracy in Pure internal tools.
• Fulfills installed base requests for field.
• Lead data-related projects to improve renewal reporting.
• Create Renewal opportunities in Salesforce with corresponding quotes.

Skills

Sales operations

Contract administration

Organization

Communication

Analytical skills

Inventory management

Initiative

Tools

Salesforce

Job description

Job Title: Renewals Operations Specialist (USC & GC Candidates Only)

Duration: 6 Months of contract with possibility of extension

Pay rate: $45/hr on W2

Job Description:

The Renewal Operations Specialist is a key individual contributor on the Renewal team that consistently delivers market leading retention rates and more. The Renewal team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. This role will be focused on ensuring the new deals that build from the installed base are being quoted accurately with the intent to align expiration dates and streamline the renewal process; inclusive of what was originally purchased to align with Finance expectations. This individual will assist the Renewal team review, revise, report, and upgrade opportunities that impact the installed base and build algorithms with our Business Intelligence Team. The importance of building SOX compliance processes and a solid reporting structure to our business is a key initiative as we look to the future, and you would be integral in making this happen. Your ability to drive business process, manage heavy transaction workloads with a keen attention to detail will enable the team to secure more revenue prior to the maintenance expiration date, ultimately removing the risk of reducing the contract value. Focusing on accuracy upfront will allow for predictability as we look to secure the renewals.

Responsibilities:

• Accountable for reviewing and checking accuracy with upgrades executed by the field and Inside Account teams
• Work closely with Renewal, Sales and Finance teams to get upgrades to co-term to existing renewal dates
• Responsible for assisting the team with verifying pricing and data to ensure accuracy in Pure internal tools
• Fulfills installed base requests for field
• Accountable for data related projects that help improve the Renewal reporting
• Builds Renewal opportunities in SalesForce with corresponding quotes

Education:

Required Experience:

• 2+ year's experience in sales operations and or contract administration
• Ability to organize and prioritize activities
• Strong oral and written communication skills
• Organizational and follow up skills, problem solving and analytical skills
• Inventory/installed base management experience is a plus
• Ability to take initiative, work flexibly, and adhere to priorities with minimal direct supervision.