Director, Sales Renewal

Automation Anywhere; San Jose (CA); Hybrid; USD 180,000 - 260,000; Full time

Job summary

Automation Anywhere is seeking a commercially savvy Director of Sales Renewals. This hybrid role in San Jose will lead a renewals team, strengthen executive partnerships, and drive expansion opportunities across a global customer base.

You will partner with Sales, Customer Success, Finance, Legal, and Product to transform renewals into a strategic growth engine. You will report to the VP, Customer Retention and be responsible for renewal performance, risk identification, playbook development,

Qualifications

• 8+ years of B2B SaaS sales, renewals, account management, customer success, or retention with ownership of enterprise renewals.
• 3+ years of people leadership, ideally leading renewal or commercial teams.
• Proven track record in recurring revenue metrics such as GRR, NRR, renewal rate and expansion.
• Experience with complex enterprise negotiations and executive-level conversations.
• Strong SaaS financial and commercial acumen with ARR portfolio management.

Responsibilities

• Own renewal performance including bookings, retention, on-time renewals, forecasts, and pipeline health.
• Lead, coach, and develop renewal professionals; set standards and rhythms.
• Build renewal strategies for enterprise accounts and multi-year agreements; identify risks.
• Create a structured renewal motion to improve predictability and reduce risk.
• Partner with Account Executives and Customer Success to align outcomes with renewal strategy.
• Identify expansion, cross-sell, and upsell opportunities during renewal cycles.
• Drive weekly/quarterly forecasting; communicate risk, upside, blockers, and actions.
• Lead complex negotiations with pricing, terms, procurement, and finance while protecting relationships.
• Use health signals to identify churn risk early and trigger interventions.
• Standardize playbooks, dashboards, and tooling to scale renewals operations.
• Surface churn themes to Product/Sales/CS to address root causes.

Skills

8+ years B2B SaaS renewals

People leadership

Enterprise negotiations

Cross-functional collaboration

Forecasting & analytics

Job description

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Our Opportunity

At Automation Anywhere, the leader in Agentic Process Automation (APA), we're helping organizations redefine the future of work through intelligent automation that drives measurable business outcomes. As we continue to accelerate growth, we're seeking a commercially savvy Director of Sales Renewals to build and scale a world-class renewals organization. This is far more than a revenue protection role. You'll transform the renewal experience into a strategic growth engine by strengthening executive partnerships, increasing customer value, and uncovering expansion opportunities across our global customer base. Operating at the center of Sales, Customer Success, Finance, Legal, Deal Desk, RevOps, and Product, you'll be a highly visible leader with significant influence across our go-to-market organization.

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

Our Opportunity

At Automation Anywhere, the leader in Agentic Process Automation (APA), we're helping organizations redefine the future of work through intelligent automation that drives measurable business outcomes. As we continue to accelerate growth, we're seeking a commercially savvy Director of Sales Renewals to build and scale a world-class renewals organization. This is far more than a revenue protection role. You'll transform the renewal experience into a strategic growth engine by strengthening executive partnerships, increasing customer value, and uncovering expansion opportunities across our global customer base. Operating at the center of Sales, Customer Success, Finance, Legal, Deal Desk, RevOps, and Product, you'll be a highly visible leader with significant influence across our go-to-market organization.

Who You’ll Report To

This role will report to the VP, Customer Retention

Location:

Hybrid role with regular onsite workdays in our San Jose, CA office required.

You Will Make An Impact By Being Responsible For

• Owning renewal performance for the assigned business, including renewal bookings, gross retention, net retention, on‑time renewals, forecast accuracy, and pipeline health
• Leading, coaching, and developing a team of renewal professionals; establish clear performance standards, operating rhythms, inspection cadences, and accountability
• Building renewal strategies for enterprise and strategic accounts, including early risk identification, save plans, pricing and commercial strategy, multi‑year agreements, and executive escalation
• Creating a disciplined 120/90/60/30‑day renewal motion that improves predictability and reduces last‑minute commercial risk
• Partnering tightly with Account Executives and Customer Success to connect customer outcomes, adoption, realized value, and executive sponsorship to the renewal strategy
• Identifying expansion, cross‑sell, and upsell opportunities during the renewal cycle and route them into the appropriate sales motion
• Driving accurate weekly and quarterly forecasting, clearly communicating risk, upside, blockers, and required executive actions
• Leading complex negotiations involving pricing, terms, procurement, Legal, Finance, and executive stakeholders while protecting long‑term customer relationships and commercial value
• Using customer health, product adoption, support signals, usage, engagement, and commercial data to identify churn risk early and trigger proactive interventions
• Standardizing playbooks, segmentation, dashboards, tooling, and automation to make the renewal organization more scalable and productive
• Surfacing recurring churn and friction themes back to Product, Sales, Customer Success, and leadership so the company can address root causes—not just individual renewals
• Building a culture that balances customer advocacy with commercial rigor, urgency, accountability, and a strong bias for action

What Success Looks Like

• Improved GRR and NRR with a measurable reduction in preventable churn
• High on‑time renewal rate and materially fewer end‑of‑quarter surprises
• Forecast accuracy leadership can trust
• Renewal risk identified early enough to change the outcome
• Stronger multi‑year renewal and expansion performance
• A consistent, scalable operating model across the renewals team
• A high-performing team with clear goals, strong coaching, and disciplined execution

You Will Be a Great Fit If You Have

• 8+ years of B2B SaaS sales, renewals, account management, customer success, or retention experience, with meaningful ownership of enterprise renewals
• 3+ years of people leadership experience, ideally leading renewal, retention, account management, or commercial teams
• Demonstrated ownership of recurring revenue metrics such as GRR, NRR, renewal rate, churn, forecast accuracy, and expansion
• Experience with complex enterprise negotiations, pricing, contract structures, procurement, and executive‑level customer conversations
• Strong SaaS financial and commercial acumen; comfortable operating against a number and managing a material ARR portfolio
• Proven ability to partner across Sales, Customer Success, Finance, Legal, Deal Desk, RevOps, Product, and executive leadership
• Strong operational discipline and experience building playbooks, segmentation, dashboards, forecast cadences, and scalable processes