Lead Remote Travel Advisor & Client Experience

Departuretravels; Los Angeles (CA); On-site; USD 44,000 - 64,000; Full time

Benefits offered by this job

Remote position

Flexible schedule

Work from anywhere

Job summary

Departure Travel is seeking a Remote Customer Service Travel Advisor to guide clients through every stage of the travel planning journey. You will assist with inquiries, provide destination information, and offer options while delivering professional, timely communication throughout the booking process.

The role supports flexibility with evenings and enables collaboration in a remote team, emphasizing empathy, organization, and a stress-free travel experience for clients.

Responsibilities

• Guide clients through every stage of the travel planning process.
• Assist with trip inquiries, destination information, and travel options.
• Provide professional and timely communication throughout the booking experience.
• Follow up with clients to confirm travel plans and ensure satisfaction.
• Respond to client emails, phone calls, and messages in a professional manner.
• Support clients with travel modifications, cancellations, and updates.
• Maintain positive relationships through empathy, patience, and efficiency.
• Deliver exceptional customer service while creating a stress-free experience for travelers.
• Provide up-to-date information regarding destinations, travel documentation, and agency processes.
• Maintain organized client records and communication.
• Ensure accuracy and attention to detail with travel information and scheduling.
• Gather post-trip feedback to help improve the client experience.
• Stay informed on travel trends, destinations, and industry tools.
• Learn and adapt to new systems, technology, and agency resources.
• Collaborate with team members in a supportive remote environment.
• Be flexible with evening availability when needed to support clients.

Job description

Departure Travel is seeking a Remote Customer Service Travel Advisor to guide clients through every stage of the travel planning journey. You will assist with inquiries, provide destination information, and offer options while delivering professional, timely communication throughout the booking process.

The role supports flexibility with evenings and enables collaboration in a remote team, emphasizing empathy, organization, and a stress-free travel experience for clients.