Lead Remote Technical Support Specialist

MULTIVAC USA; Kansas City (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

MULTIVAC USA in Kansas City is seeking a skilled technical support specialist to provide remote technical assistance and resolve complex issues. Your role will involve troubleshooting, maintaining technical documentation, and supporting both internal and external customers.

This position requires an Associate’s degree and at least four years of experience in field service or manufacturing. Up to 20% travel is expected, and the role typically averages 45 hours per week.

Qualifications

• 4 years of related experience in field service or manufacturing.
• Ability to read and interpret technical documentation and manuals.
• Familiarity with vacuum principles and sealing techniques.

Responsibilities

• Provide complex remote technical assistance to customers.
• Develop and maintain technical reference material.
• Lead resolution of quality issues in partnership with headquarters.
• Develop technical training materials.

Skills

Remote technical support

Troubleshooting

Technical documentation

Mechanical knowledge

Electronic knowledge

Education

Associate’s degree in technical discipline

Job description

MULTIVAC USA in Kansas City is seeking a skilled technical support specialist to provide remote technical assistance and resolve complex issues. Your role will involve troubleshooting, maintaining technical documentation, and supporting both internal and external customers.

This position requires an Associate’s degree and at least four years of experience in field service or manufacturing. Up to 20% travel is expected, and the role typically averages 45 hours per week.