Lead Receptionist — Caring Community Concierge

The Village of St. Edward Communities; Wadsworth (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Vision/Dental Coverage

Pet Insurance

403b with employer match

Paid Time Off

Tuition and Certification Reimb

Employee Assistance Program

Life Insurance

Short-Term Disability

Job summary

The Village of St. Edward is seeking a Full Time Lead Receptionist to warmly greet residents, families, and visitors, and handle multi-line phone calls at the 8am–4pm shift in Wadsworth, OH.

You will maintain directories, route inquiries, and ensure adherence to facility policies. Essential duties include front-desk coordination, scheduling support, and assisting with resident transportation and activity logs, while providing superior customer service in a compassionate, Christ-centered

Qualifications

• High school graduate or equivalent preferred.
• Any satisfactory combination of education, training and experience.
• At least 2 years of experience as a receptionist or administrative assistant in a busy atmosphere.
• Must be able to bend, stoop and reach at different angles.
• Possess the necessary dexterity to operate communication and other office equipment.
• Walks, sits or stands intermittently throughout the day.
• Well-lighted, well-ventilated rooms and halls.
• Must communicate well with residents, families and the public on a personal basis.
• Required to make independent decisions.
• Required to handle emergency situations of all types.
• Must be able to multi-task.
• Must possess and demonstrate excellent verbal and written communication skills.
• Must have knowledge of Word, Excel, newsletter/publishing software, and a working knowledge of email.
• Knowledge of all types of office equipment, e.g. copy machine, fax machine, paging system, postage machine, etc.
• Strong clerical skills. Excellent filing and excellent organizational skills.

Responsibilities

• Answers phone lines, to include prompt and accurate transmission of calls and messages.
• Performs office duties including typing, word processing, copying, filing, distributing incoming mail, preparing outgoing mail and maintaining the necessary office supplies and storage areas.
• Receives, screens and gives directions to residents, visitors, guests, family members, sales representatives, etc.
• Reports suspicious persons to administration or supervisor and handles emergencies according to The Village of St. Edward policy and procedure.
• Ensures compliance of visitor logbook/sign-in procedures and policies.
• Utilizes office equipment appropriately; to include postage machine, copier, fax, paging system, etc.
• Maintains copy machine in receptionist area with toner & paper, etc.; calls for service when needed.
• Maintains postage machine and refill when postage is needed. Calls for service when needed.
• Maintains current list of residents by name and room number and may maintain employee rosters.
• Maintains or assists with the resident transportation schedule/log per location protocols.
• May assist with scheduling of reservations for families/residents.
• Maintains or assists with the Activity logbook for residents to sign up per location protocols.
• Is alert for wandering residents.
• Places resident names on newspapers for disbursement.
• May assist with meal orders for dining services and reports meal concerns to nursing and dining services.
• May assist with business office duties which may include collection of resident payments and ensuring processed invoices and resident payments are sent to the fiscal department appropriately and in a timely manner.
• Refer all inquiries concerning the facility to the appropriate Director.
• May print newsletters and calendars and help assemble newsletters.
• May assist in training of new receptionists.
• May assist with the Sara system, by assigning pendants and other administrative tasks per location protocol.
• Completes coordination of schedules and coverage for front desk per location protocol.
• May assist in scheduling of service plan meetings for residents/families per location protocols.
• May provide coverage at both receptionist desks if needed (Fairlawn location only).
• Performs any other duties that may be regularly or specifically assigned by supervisors.
• Supports and contributes to excellent customer service to all (staff, residents, families, vendors, etc.)
• Supports the philosophy of person-centered care (PCC) by actively participating in the person-centered care process. Fosters development and enhancement of person-centered care practices.

Skills

Receptionist experience

Admin support

Customer service

MS Word/Excel

Communication

Education

High school diploma

Tools

Microsoft Office

Email systems

Job description

The Village of St. Edward is seeking a Full Time Lead Receptionist to warmly greet residents, families, and visitors, and handle multi-line phone calls at the 8am–4pm shift in Wadsworth, OH.

You will maintain directories, route inquiries, and ensure adherence to facility policies. Essential duties include front-desk coordination, scheduling support, and assisting with resident transportation and activity logs, while providing superior customer service in a compassionate, Christ-centered