Full Time Lead Receptionist- 8am-4pm

The Village of St. Edward Communities; Wadsworth (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical/Vision/Dental Coverage

Pet Insurance

403b with employer match

Paid Time Off

Tuition and Certification Reimb

Employee Assistance Program

Life Insurance

Short-Term Disability

Job summary

The Village of St. Edward is seeking a Full Time Lead Receptionist to warmly greet residents, families, and visitors, and handle multi-line phone calls at the 8am–4pm shift in Wadsworth, OH.

You will maintain directories, route inquiries, and ensure adherence to facility policies. Essential duties include front-desk coordination, scheduling support, and assisting with resident transportation and activity logs, while providing superior customer service in a compassionate, Christ-centered

Qualifications

• High school graduate or equivalent preferred.
• Any satisfactory combination of education, training and experience.
• At least 2 years of experience as a receptionist or administrative assistant in a busy atmosphere.
• Must be able to bend, stoop and reach at different angles.
• Possess the necessary dexterity to operate communication and other office equipment.
• Walks, sits or stands intermittently throughout the day.
• Well-lighted, well-ventilated rooms and halls.
• Must communicate well with residents, families and the public on a personal basis.
• Required to make independent decisions.
• Required to handle emergency situations of all types.
• Must be able to multi-task.
• Must possess and demonstrate excellent verbal and written communication skills.
• Must have knowledge of Word, Excel, newsletter/publishing software, and a working knowledge of email.
• Knowledge of all types of office equipment, e.g. copy machine, fax machine, paging system, postage machine, etc.
• Strong clerical skills. Excellent filing and excellent organizational skills.

Responsibilities

• Answers phone lines, to include prompt and accurate transmission of calls and messages.
• Performs office duties including typing, word processing, copying, filing, distributing incoming mail, preparing outgoing mail and maintaining the necessary office supplies and storage areas.
• Receives, screens and gives directions to residents, visitors, guests, family members, sales representatives, etc.
• Reports suspicious persons to administration or supervisor and handles emergencies according to The Village of St. Edward policy and procedure.
• Ensures compliance of visitor logbook/sign-in procedures and policies.
• Utilizes office equipment appropriately; to include postage machine, copier, fax, paging system, etc.
• Maintains copy machine in receptionist area with toner & paper, etc.; calls for service when needed.
• Maintains postage machine and refill when postage is needed. Calls for service when needed.
• Maintains current list of residents by name and room number and may maintain employee rosters.
• Maintains or assists with the resident transportation schedule/log per location protocols.
• May assist with scheduling of reservations for families/residents.
• Maintains or assists with the Activity logbook for residents to sign up per location protocols.
• Is alert for wandering residents.
• Places resident names on newspapers for disbursement.
• May assist with meal orders for dining services and reports meal concerns to nursing and dining services.
• May assist with business office duties which may include collection of resident payments and ensuring processed invoices and resident payments are sent to the fiscal department appropriately and in a timely manner.
• Refer all inquiries concerning the facility to the appropriate Director.
• May print newsletters and calendars and help assemble newsletters.
• May assist in training of new receptionists.
• May assist with the Sara system, by assigning pendants and other administrative tasks per location protocol.
• Completes coordination of schedules and coverage for front desk per location protocol.
• May assist in scheduling of service plan meetings for residents/families per location protocols.
• May provide coverage at both receptionist desks if needed (Fairlawn location only).
• Performs any other duties that may be regularly or specifically assigned by supervisors.
• Supports and contributes to excellent customer service to all (staff, residents, families, vendors, etc.)
• Supports the philosophy of person-centered care (PCC) by actively participating in the person-centered care process. Fosters development and enhancement of person-centered care practices.

Skills

Receptionist experience

Admin support

Customer service

MS Word/Excel

Communication

Education

High school diploma

Tools

Microsoft Office

Email systems

Job description

The Village of St. Edward is a not-for-profit organization that supports each person as a valued member of this community.
We foster a compassionate environment by promoting excellence in service and a community of belonging with Christ-centered care.

The Village of St. Edward is an Equal Opportunity Employer.

Position:Full Time Lead Receptionist- 8am-4pm

Location: 880 Main Street

Wadsworth, OH

Job Id:3618

# of Openings:1

Lead Receptionist – Assisted Living Facility
Location: Wadsworth, Ohio

Schedule: Monday–Friday | 8:00 AM–4:00 PM

The Village of St. Edward offers great Employee Incentives, Discounts and Benefits:

• A kind and welcoming work environment
• Exceptional Team Environment
• Low resident/patient to staff ratio
• Medical/Vision/Dental Coverage (with great orthodontic benefits) (FT)
• Pet Insurance
• Competitive wages with regular analysis
• Generous Paid Time Off (PT & FT)
• Tuition and Certification Reimbursement
• Employee Assistance Program (EAP)
• 403b (with employer match) (PT & FT)
• Voluntary Life Insurance (for you and your family)
• Short-Term Disability (FT)
• Free CEU opportunities
• Community Involvement Events
• Employee Recognition Programs
• Wellness Programs with Rewards!
• Monthly Staff Recognition Events
• Emergency Support Fund
• Ride Share Program
• Discounts on cell phones, etc.
• And more!

SUMMARY OF POSITION

In accordance with the mission and values of The Village of St. Edward, the Lead Receptionist/Secretary is responsible for the overall welcoming and greeting of residents, families, and visitors in person as well as on the phone. In addition, they will be responsible for answering or referring inquiries; directing visitors by maintaining employee and department directories and maintain security by following The Village policies and procedures.

QUALIFICATIONS:

• High school graduate or equivalent preferred
• Any satisfactory combination of education, training and experience.
• At least 2 years of experience as a receptionist or administrative assistant in a busy atmosphere
• Must be able to bend, stoop and reach at different angles
• Possess the necessary dexterity to operate communication and other office equipment.
• Walks, sits or stands intermittently throughout the day.
• Well-lighted, well-ventilated rooms and halls.
• Must communicate well with residents, families and the public on a personal basis.
• Required to make independent decisions.
• Required to handle emergency situations of all types.
• Must be able to multi-task.
• Must possess and demonstrate excellent verbal and written communication skills.
• Must have knowledge of Word, Excel, newsletter/publishing software, and a working knowledge of email.
• Knowledge of all types of office equipment, e.g. copy machine, fax machine, paging system, postage machine, etc.
• Strong clerical skills. Excellent filing and excellent organizational skills.

Essential Duties and Responsibilities (not an all-inclusive list):

• Answers phone lines, to include prompt and accurate transmission of calls and messages.
• Performs office duties including typing, word processing, copying, filing, distributing incoming mail, preparing outgoing mail and maintaining the necessary office supplies and storage areas.
• Receives, screens and gives directions to residents, visitors, guests, family members, sales representatives, etc.
• Reports suspicious persons to administration or supervisor and handles emergencies according to The Village of St. Edward policy and procedure.
• Ensures compliance of visitor logbook/sign-in procedures and policies.
• Utilizes office equipment appropriately; to include postage machine, copier, fax, paging system, etc.
• Maintains copy machine in receptionist area with toner & paper, etc.; calls for service when needed.
• Maintains postage machine and refill when postage is needed. Calls for service when needed.
• Maintains current list of residents by name and room number and may maintain employee rosters
• Maintains or assists with the resident transportation schedule/log per location protocols
• May assist with scheduling of reservations for families/residents
• Maintains or assists with the Activity logbook for residents to sign up per location protocols
• Is alert for wandering residents
• Places resident names on newspapers for disbursement.
• May assist with meal orders for dining services and reports meal concerns to nursing and dining services.
• May assist with business office duties which may include collection of resident payments and ensuring processed invoices and resident payments are sent to the fiscal department appropriately and in a timely manner
• Refer all inquiries concerning the facility to the appropriate Director.
• May print newsletters and calendars and help assemble newsletters
• May assist in training of new receptionists
• May assist with the Sara system, by assigning pendants and other administrative tasks per location protocol.
• Completes coordination of schedules and coverage for front desk per location protocol.
• May assist in scheduling of service plan meetings for residents/families per location protocols
• May provide coverage at both receptionist desks if needed (Fairlawn location only).
• Performs any other duties that may be regularly or specifically assigned by supervisors.
• Supports and contributes to excellent customer service to all (staff, residents, families, vendors, etc.)
• Supports the philosophy of person-centered care (PCC) by actively participating in the person-centered care process. Fosters development and enhancement of person-centered care practices.
• Medical/Vision/Dental Coverage (with great orthodontic benefits)
• Pet Insurance
• Competitive wages with regular analysis (hourly rate based on experience)
• Shift Differentials for Afternoon and Night Shift Nurse & Resident Care Positions
• Generous Paid Time Off (PTO)
• Tuition and Certification Reimbursement
• Community Involvement Events
• Employee Recognition Programs
• 403(b) (with generous employer match)
• Life Insurance, Voluntary Life Insurance and Short-Term Disability

By far my favorite job. Love The Village and all it stands for. They are great to the residents and employees. Great pay and benefits. I love what I do and this job has been very rewarding. So very thankful!

I’m so glad I found such a wonderful place to work. This was a big change for me from my previous employers. You can’t find a better place for your loved ones to live and get to meet new friends. The staff is wonderful, loving and so caring. The food is good and care is amazing. So if anyone has a loved one that needs a good place to live I recommend The Village of St Edward at Wadsworth.

Excellent facility. Best I’ve worked for. Recommend anyone looking for a long term career to check out The Village. This is the kind of job that you keep until you retire.

As a non-profit, faith-based organization, we place people above the financial interests. Our decisions are based on what is best for our residents and community. As such, we will never ask a resident to leave if they outlive their funds.

“So then, as we have opportunity, let us do good to everyone..”.

The Village of St. Edward is a not-for-profit organization that supports each person as a valued member of this community. We foster a compassionate environment by promoting excellence in service and a community of belonging with Christ-centered care.