Lead Quality Technician: ISO & Process Improvement

Lehigh Heavy Forge Corporation; Franklin (NH); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Paid time off

Professional development

Educational reimbursement

Fitness reimbursements

Employee discounts

Holidays

Job summary

Watts in Franklin, NH is seeking a Lead Quality Technician to provide senior quality leadership within a manufacturing environment. You will oversee quality activities on the assigned shift, lead audits, CAPA, and ensure compliance with ISO 9001 and ISO 14001 while mentoring technicians and inspectors.

You will coordinate documentation, support PPAP/FAI, and collaborate with engineering and production teams to drive continuous improvement and prevent quality issues on the factory floor.

Qualifications

• Experience leading quality activities in a manufacturing setting.
• Strong knowledge of ISO 9001 and ISO 14001 standards.
• Experience with audits, CAPA ownership, risk-based thinking, and document control.
• Ability to read and interpret blueprints and controlled documentation.
• Proficiency with inspection tools, measurement techniques, and data analysis.
• Ability to lead and influence without direct authority.
• Excellent written, verbal, and presentation skills.
• Proficiency with Microsoft Office; ERP experience preferred.
• Ability to prioritize competing demands while maintaining compliance.

Responsibilities

• Serve as lead quality resource for assigned shift or product line.
• Provide technical leadership, coaching, and mentoring to quality staff.
• Ensure effective shift-to-shift communication of quality controls.
• Coordinate quality activities to meet ISO, customer, regulatory requirements.
• Develop and control quality/environmental documentation per standards.
• Lead and perform audits, and support registrar and customer audits.
• Lead root cause investigations and CAPA with verification of effectiveness.
• Review PPAP and First Article Inspection documentation with Quality Engineering.
• Support production decisions related to product conformity and disposition.
• Lead MRB activities and analyze nonconforming material, scrap, and cost of quality.
• Apply SPC and data analysis to monitor performance and drive improvement.
• Analyze supplier, in-process, customer quality, and environmental metrics.
• Collaborate with Manufacturing, Engineering, Operations, Planning, and EHS.
• Support environmental aspects under ISO 14001 and waste minimization.
• Maintain housekeeping and comply with safety, environmental, and quality policies.
• Report injuries or incidents promptly.
• Maintain attendance and flexibility to support shift coverage.

Skills

ISO 9001

ISO 14001

Audits & CAPA

Read blueprints

Inspection tools

Leadership without authority

Communication skills

MS Office / Excel

MRP/ERP experience

Prioritization under pressure

Education

High school diploma or GED

Tools

MRP/ERP systems

Job description

Watts in Franklin, NH is seeking a Lead Quality Technician to provide senior quality leadership within a manufacturing environment. You will oversee quality activities on the assigned shift, lead audits, CAPA, and ensure compliance with ISO 9001 and ISO 14001 while mentoring technicians and inspectors.

You will coordinate documentation, support PPAP/FAI, and collaborate with engineering and production teams to drive continuous improvement and prevent quality issues on the factory floor.