Medical Support Assistant (Advanced)

U.S. Department of Veterans Affairs

Chattanooga (TN)

On-site

USD 50,000 - 65,000

Full time

2 days ago

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Job summary

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) within the Tennessee Valley Healthcare System.

The AMSA supports the Patient Aligned Care Team and specialty clinics by coordinating outpatient appointments and providing administrative assistance to the assigned clinical section. The role emphasizes effective communication with patients and the interdisciplinary team, assisting the Centralized Scheduling Unit, and covering front desk duties as needed.

Qualifications

High school diploma or equivalent is required.
Transcript or proof of education may be requested if substituting education for experience.

Responsibilities

Assist AMSA in coordinating outpatient appointments and managing scheduling with the care team.
Support the front desk or other care teams as needed for coverage.
Prepare paperwork requested by veterans and providers; obtain medical records for co-managed patients.

Education

High school diploma or GED

Job description

Department: Department of Veterans Affairs

This position serves as an Advanced Medical Support Assistant for the Tennessee Valley Healthcare System, ensuring assistance to Veterans by providing a smooth process for management of outpatient appointments as well as providing administrative support to the assigned clinical section. Please include full-time/part-time status or number of hours worked for each position listed on resume.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The incumbent serves as an Advanced Medical Support Assistant (AMSA) who is assigned to a Patient Aligned Care Team (PACT) or specialty clinic. The AMSA is responsible for working with teams that generally consists of a provider (MD, NP, PA), registered nurse care manager, clinical associate (LPN or medical assistant/health technician) and AMSA.

The Advanced MSA is responsible for assistance to Veterans providing a smooth process for the management of his/her appointments as well as support work in connection with the care and treatment given to the Veterans by performing a variety of support duties that facilitate the work of an interdisciplinary coordinated care delivery model Ensures that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments, working in collaboration with the appropriate clinic.

Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. Works with the Lead/Supervisor MSA in setting priorities and deadlines, providing input in problem solving on operational issues or procedures. Assists the Centralized Scheduling Unit (CSU) with any urgent scheduling questions and provide necessary feedback for the veteran's care.

May be required to cover the front desk or another care team at a given time for coverage. Responsible for preparing paperwork requested by the Veteran and/or medical provider. Coordinates information exchange/obtains medical records for co-managed patients. Work Schedule: Multiple tours available, will be discussed during the interview. Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 70171F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

There is no substitution of education for experience at this grade level. Documentation Requirements for Proof of High School Completion or higher If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.

If selected, to meet the basic requirement of high school education or equivalent and prior to a firm job offer being extended, applicants must provide one of the following as verification of the education requirement if not covered under the grandfathering provision: Copy of high school diploma OR high school transcript (unofficial or official) OR GED Certificate OR homeschooling completion OR proficiency certificate issued by a State or Territorial Board or Department of Education OR college transcript (official)

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $50168 – $65219/yr.

What is the application deadline?

Applications close on 2026-10-30.

Who is eligible to apply?

This position is open under the 'Fed Competitive' hiring path.