Lead Medical Support Assistant

U.S. Department of Veterans Affairs

East Meadow (NY)

On-site

USD 60,000 - 79,000

Full time

2 days ago

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Job summary

U.S. Department of Veterans Affairs seeks a Lead Medical Support Assistant in a primary care, specialty, and mental health outpatient setting. Roles span Clinic Based Outpatient Clinics, inpatient units, and patient-aligned care teams with possible telework not available.

The incumbent will monitor operations, supervise scheduling, train staff, and coordinate care delivery; work week is Mon-Fri with specific hours, in-person in New York facilities, GS-7 level eligibility applies.

Qualifications

Eligibility for Federal employment as described for the position.
Education recognition per US Department of Education guidance; no substitutions for GS-7.
Experience in scheduling, clinic operations, and staff supervision is preferred.

Responsibilities

Monitor daily operations, assign work, balance workloads and maintain efficient workflow.
Ensure coverage for all areas and create/maintain employee work schedules.
Train new and current staff; coordinate scheduling deliverables and supervise workflow changes.
Liaise among Medical Support Assistants, clinical staff, patients and supervisors.
Track workload for consults, recalls, and care coordination; support encounter management and registrations.

Skills

Scheduling coordination

Employee training

Workflow management

Education

GS-7 level experience

Job description

Department: Department of Veterans Affairs

The incumbent serves as a Lead Medical Support Assistant in the outpatient clinic setting in primary care, specialty clinics, and/or mental health. Duties may be performed in Clinic Based Outpatient Clinic (CBOC), Inpatient Units, Central Intake, Community Care, Call Center, Outpatient Clinic, or Patient Aligned Care Team (PACT) model or a Specialty Care Setting involved in a PACT model.

Key Responsibilities

Major duties include but are not limited to: Monitor daily operations, assign work based on supervisory priorities, balance workloads, and maintain efficient workflow. Ensure coverage for all assigned areas and create and maintain employee work schedules. Review work quality and ensure appointments are scheduled accurately and on time. Guide staff on scheduling policies, procedures, and workflow changes.

Orient and train new and current employees, provide on-the-job training, and ensure training requirements are completed. Coordinate special projects and scheduling deliverables in accordance with the National Scheduling Directive. Provide input on employee performance and resolve routine workplace issues and conflicts, escalating matters when necessary. Serve as a liaison among Medical Support Assistants, clinical staff, patients, patient advocates, and supervisors.

Track and report workload related to consults, return-to-clinic orders, recall reminders, enrollments, registries, health screenings, and care coordination. Serve as a subject matter expert for scheduling, cancellations, no-shows, encounter management, screening protocols, insurance capture, registration, patient reminders, clinic profiles, eligibility, Community Care, and related communications.

When assigned to Primary Care, back up PCMM functions, support data collection and validation, troubleshoot relevant software applications, validate provider-assignment information, and provide NEAR disposition coverage. Work Schedule: Monday-Friday, 7:30am-4pm & 8am-4:30pm Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 25754F Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Education is only for the Basic Requirement. There is no education substitution for the GS-7 grade level.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $60456 – $78595/yr.

What is the application deadline?

Applications close on 2026-11-09.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.