Lead Medical Support Assistant

U.S. Department of Veterans Affairs

Jackson (MS)

On-site

USD 50,000 - 66,000

Full time

3 days ago

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Benefits offered by this job

Paid Time Off

Federal pension / 401K

Telework: Not Available

Federal health/vision/dental/long-term

Job summary

U.S. Department of Veterans Affairs in Jackson, MS is seeking a Lead Medical Support Assistant (LMSA) to coordinate Advanced MSA assignments and workflow in an interdisciplinary unit.

The LMSA supervises workload, assigns tasks, and ensures staffing coverage, while evaluating training needs of MSAs to support across settings. The role includes guiding staff on policy changes, organizing work and schedules, and resolving day-to-day conflicts.

Qualifications

Education recognized by the U.S. Department of Education. Foreign education requires a Certificate of Foreign Equivalency.

Responsibilities

Assists unit with complex procedures and clinic flow to ensure access to care across clinics and resources.
Ensures accurate and timely scheduling of appointments.
Provides guidance on policies and procedures; coordinates staff schedules and acts as liaison among Advanced MSA staff, patients, and other staff.
Monitors work of MSA staff and develops action plans to improve efficiency in clinic operations.

Job description

Department: Department of Veterans Affairs

The Lead Medical Support Assistant (LMSA) is responsible for the coordination of Advanced MSA assignments and workflow found in an interdisciplinary unit. The Lead MSA is responsible for daily workload assessments, assigning work, and assuring proper staffing coverage; evaluating training records; and determining training needs of MSAs to provide support across interdisciplinary settings.

Key Responsibilities

Duties include, but are not limited to: Assists the unit with complex and non-standard procedures, including clinical flow processes related to access to care across multiple clinics, specialties and/or community resources. Ensures accurate and timely scheduling of appointments.

Provides guidance to staff members to include changes in policies and procedures; creating and maintaining employee work schedules and acting as a liaison among Advanced MSA staff, patients, and other interdisciplinary staff to resolve day-to-day conflicts.

Monitors the work of new and experienced MSA staff and confer with the Supervisory Medical Support Assistant in developing action plans to improve performance, processes and procedures to promote efficient and effective clinic operations in compliance with established MAS and health care system's standard operating procedures.

Processes all emergency and non-emergency transfers to other VA facilities or private hospitals, performing basic eligibility, co-pays and preauthorization requirements for specific coverage. Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full social security number. Interprets and communicates requirements of national and local directives, policies and procedures.

Plans and organizes work with general assistance from the supervisor as to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers to the non-routine and high technical problems to his/her lead or supervisor. Work Schedule: 3:30 pm - Midnight, Sunday - Saturday, every other weekend and Holiday. Subject to change based on the needs of the facility.

Benefits

Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Not Available
Virtual: This is not a virtual position.
Work Schedule: 3:30 pm - Midnight, Sunday - Saturday, every other weekend and Holiday. Subject to change based on the needs of the facility.

Functional Statement #: 01481F Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $50460 – $65599/yr.

What is the application deadline?

Applications close on 2026-11-02.

Who is eligible to apply?

This position is open under the 'Fed Internal Search' hiring path.