Lead Product Owner

KMM Technologies, Inc.; Reston (VA); Híbrido; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

KMM Technologies, Inc. in Reston, VA is seeking a Lead Product Owner to direct product strategy and roadmaps for internal and external clients. You will oversee Product Owners, guide requirements, and apply Agile best practices to maximize value in a fast-paced environment.

Experience with ServiceNow modules (CSM, ITSM, CRM) and a strong focus on business metrics is essential. This contract-to-hire role requires face-to-face collaboration 1 day per week in the Reston/DC area.

Formación

• 8 years experience business analysis, business development, solutions development, system analysis, technical design/development implantation or equivalent experience
• 6 years Previous product owner experience with an in-depth knowledge of agile process and principles
• Proficient in Agile methodologies, principles, and procedures
• Ability to use Product KPIs and business metrics to optimize the product
• Ability to recognize, analyze, and solve a variety of problems
• Ability to analyze, organize and prioritize work while meeting multiple deadlines
• Must disclose any debarment or exclusion affecting work on Federal health care programs
• Must meet deadlines and handle multiple customer service demands from internal and external customers

Responsabilidades

• Serves as an authority over Product Owners and product teams to ensure clarity in strategic direction
• Leads and manages project requirements and introduces new tools and practices
• Manages development of products to meet internal and external client needs and establishes business value
• Develops and maintains Contact Center focused on CSM, ITSM modules from healthcare background
• Leads large-scale ServiceNow program transformations (CSM, ITSM, CRM)
• Oversees development of product portfolio and release plans with stakeholders
• Reviews milestones and continually develops existing products
• Holds Certified ServiceNow, Scrum Product Owner certifications

Conocimientos

Agile methodologies

Product KPIs

Prioritization

Problem solving

Time management

Educación

Bachelor's Degree in Product Management, Engineering, Information Technology or related field

Herramientas

ServiceNow

Descripción del empleo

Reach me on Tel: [phone] |Email: [e-mail]

Position: Lead Product Owner
Location: Reston, VA / Washington, DC #HYBRID (1days in a week)
Duration: 12+Months Contract to Hire
Interview: 1st Video & 2nd In-person

Job Description

• Serves as an authority over Product Owners and product teams to ensure clarity in strategic direction.
• Brings an expertise to lead and manage project requirements and introduces new, beneficial tools and practices.
• Focuses on managing the development of products to meet the needs of internal and external clients, and helps to establish the business value for their development and implementation. Provides business point of view and guidance on opportunities and risks to support clients.
• Contact Center focused on CSM, ITSM Modules from Healthcare background and develops and maintains Product Roadmap(s).
• Experience leading large-scale ServiceNow program transformations, including Customer Service Management (CSM), IT Service Management (ITSM), and CRM modules.
• Brings in expertise to lead and manage project requirements and introduces new, beneficial tools and practices.
• Focuses on managing the development of products to meet the needs of internal and external clients.
• Responsible for development of the product portfolio and plan product releases by reviewing milestones with stakeholders; manages the continual development of existing products.
• Certified ServiceNow, Scrum Product Owner PO certifications required

Qualifications

• Bachelor's Degree (Product Management, Engineering, Information Technology or related field)
• 8 years experience business analysis, business development, solutions development, system analysis, technical design/development implantation or equivalent experience OR
• 6 years Previous product owner experience with an in-depth knowledge of agile process and principles.
• Proficient in Agile methodologies, principles, and procedures., Expert
• Ability to use Product KPIs and business metrics to optimize the product., Expert
• Ability to recognize, analyze, and solve a variety of problems., Expert
• Ability to analyze, organize and prioritize work while meeting multiple deadlines., Expert
• The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs.
• Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time.
• Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence.
• Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging.

Thanks & Regards,
--
LAXMAN
Team Lead - Talent Acquisition
KMM Technologies, Inc.
CMMI Level 2 | ISO 9001 | ISO 20000 | ISO 27000 Certified
Contract Vehicles: 8(a) STARS III & Schedule 70
Tel: [phone] |Email: [e-mail]