Product Owner

Swoon; Fort Worth (TX); Hybrid; USD 96,000 - 138,000; Full time

Job summary

Swoon in Fort Worth, TX is seeking a Product Manager to define and drive the product vision for IT applications, coordinating with engineering, architecture, and business stakeholders to translate needs into concrete requirements.

You will own the backlog, refine priorities, and collaborate across disciplines to deliver scalable, reliable tech products. This 6-month hybrid contract emphasizes data-driven decisions, KPI/OKR tracking, and continuous improvement.

Qualifications

• Bachelor’s degree in a related field; 3+ years PM experience or 5+ years equivalent.
• Experience as a Product Owner in Agile delivery with backlog management from discovery through release.
• Ability to onboard quickly, work with limited supervision, manage priorities, and meet time-bound engagements.
• Strong written and verbal communication across business, technology, and vendor teams.

Responsibilities

• Define and communicate a compelling product vision and roadmaps for IT applications.
• Liaise between engineering, architecture, and business stakeholders to translate needs into requirements.
• Lead backlog refinement and prioritize technical features, balancing debt, scalability, and business value.
• Gather user insights to translate feedback into actionable technical solutions.
• Partner with engineering, architecture, and UX to ensure delivery of technical products.
• Define and track KPIs/OKRs measuring performance, reliability, and business impact.
• Stay ahead of industry trends and drive innovation in technical product offerings.
• Ensure alignment with architectural standards and enterprise priorities.
• Produce clear product documentation and decision records.
• Provide knowledge transfer at engagement end and work independently within governance.

Skills

Product management

Agile

Stakeholder communication

Education

Bachelor’s degree in related field

Job description

Type: Hybrid Fort Worth TX 76155 United States

Duration: 6-month contract

Key Responsibilities:

• Define and communicate a compelling product vision. Develop and manage roadmaps for IT applications, ensuring alignment with enterprise architecture, business objectives, and long-term sustainability.
• Operate as the primary liaison between engineering, architecture, and business stakeholders to translate business needs into technical requirements and ensure alignment across teams.
• Lead backlog refinement and prioritization for technical features, application enhancements, and infrastructure capabilities. Balance technical debt, scalability, and business value.
• Gather insights from internal users and stakeholders to identify pain points and opportunities to translate feedback into actionable technical solutions.
• Partner with engineering, architecture, and design teams to ensure successful delivery of technical products and facilitate decision-making and remove roadblocks.
• Define and track product KPIs and OKRs that measure application performance, reliability, and business impact. Use data to inform decisions and drive continuous improvement.
• Stay ahead of industry trends, emerging technologies, and best practices. Drive innovation in technical product offerings.
• Ensure technical products align with architectural standards, enterprise priorities, and long-term strategic goals. Make trade-offs that optimize for scalability and sustainability.
• Quickly develops working knowledge of the CCE product, the driving enterprise initiative, affected processes, users, technologies, and any dependencies related to in-flight priorities.
• Assesses the enterprise initiative scope and impacts, gaps, risks, and dependencies.
• Translates program requirements into clear requirements, user stories, acceptance criteria, and delivery sequencing.
• Partners as required with enterprise initiative leaders, engineering, architecture, and UX.
• Leads backlog refinement, sprint planning support, stakeholder reviews, demonstrations, testing coordination, and release-readiness activities for impacted capabilities in alignment with program milestones.
• Coordinates cross-product and cross-team dependencies, surfaces risks and decisions early, and drives timely resolution of blockers.
• Communicates impact assessments, progress, roadmap updates, planned releases, key decisions, and items requiring leadership attention.
• Produces and maintains clear product documentation, decision records, dependency tracking, and implementation guidance.
• Provides effective knowledge transfer at the conclusion of the engagement and works independently within established governance, delivery standards, and decision rights.

Qualifications:

• Bachelor’s degree in a related field and at least 3 years of Product Management or Product Delivery experience, or at least 5 years of equivalent experience.
• Demonstrated experience serving as a Product Owner in an Agile delivery environment and managing a product backlog from discovery through release.
• Ability to onboard quickly, operate with limited supervision, manage competing priorities, and deliver within a time-bound engagement.
• Strong written and verbal communication skills with experience working across business, technology, and vendor teams.

Preferred Qualifications:

• Experience with contact center technologies, customer service, airline, travel, or other complex operational technology products.
• Experience with agent desktop, CRM, workflow, and knowledge management technologies.
• Familiarity with product architecture, DevOps practices, APIs, and release processes.
• Experience working in a large enterprise with multiple products and platforms.