Senior ITSM Product Owner / Program Lead

Plan A Technologies, Inc.; Texas; Remote; USD 140,000 - 180,000; Full time

Benefits offered by this job

Vacation

Brand New Laptop

More benefits

Job summary

Plan A Technologies is seeking a Senior ITSM Product Owner / Program Lead to drive an enterprise-wide ITSM transformation. The role combines product ownership, program management, and change leadership to deliver a strategic roadmap, align stakeholders, and ensure adoption across the organization.

The ideal candidate will have 6+ years in Product Ownership or Program Lead roles, strong ITIL knowledge, and hands-on ServiceNow experience in enterprise settings, with excellent communication skills

Qualifications

• 6+ years of experience as Product Owner or Program Lead
• Strong ITSM knowledge with ITIL
• Experience with ServiceNow in enterprise environments
• Ability to lead complex initiatives and manage cross-functional stakeholders
• Excellent verbal and written English communication and executive stakeholder management

Responsibilities

• Own and drive the enterprise ITSM transformation roadmap, ensuring alignment with business priorities.
• Lead program execution, coordinating deliverables, dependencies, and timelines across cross-functional teams.
• Engage executive stakeholders, facilitate decision-making, and maintain alignment on priorities and outcomes.
• Proactively identify risks, resolve roadblocks, and manage competing priorities.
• Drive organizational change and adoption of ITSM processes and solutions.
• Leverage data, metrics, and performance insights to guide decisions and measure success.
• Collaborate with technical teams to optimize ITSM processes and ServiceNow capabilities

Skills

Product Ownership

Program Management

ITSM Transformation

ServiceNow

Stakeholder management

Change management

Data-driven mindset

Executive communication

Tools

ServiceNow

Job description

United States/Texas

JOB OVERVIEW

Plan A Technologies is looking for a Senior ITSM Product Owner / Program Lead to drive an enterprise-wide IT Service Management (ITSM) transformation. This role combines product ownership, program management, and change leadership to deliver a strategic roadmap, align stakeholders, and ensure successful adoption across the organization.

The ideal candidate brings strong leadership and communication skills, a data‑driven mindset, and the ability to influence stakeholders at all levels, supported by solid ITSM knowledge and hands‑on familiarity with ServiceNow.

Please note: you must have at least 6+ years as Product Owner / Program Lead to be considered for this position.

JOB RESPONSIBILITY

• Own and drive the enterprise ITSM transformation roadmap, ensuring alignment with business priorities.
• Lead program execution, coordinating deliverables, dependencies, and timelines across cross‑functional teams.
• Engage executive stakeholders, facilitate decision‑making, and maintain alignment on priorities and outcomes.
• Proactively identify risks, resolve roadblocks, and manage competing priorities.
• Drive organizational change, stakeholder engagement, and adoption of new ITSM processes and solutions.
• Leverage data, metrics, and performance insights to guide decisions and measure success.
• Collaborate with technical teams to optimize ITSM processes and ServiceNow capabilities.

EXPERIENCE

• 6+ years of experience with Product Ownership, Program Management, or ITSM Transformation.
• Strong understanding of ITSM frameworks, processes, and best practices (ITIL).
• Experience working with ServiceNow in enterprise environments.
• Proven ability to lead complex initiatives and manage cross‑functional stakeholders.
• Excellent communication, emotional intelligence, and executive stakeholder management skills.
• Strong change management capabilities and ability to influence without direct authority.
• Analytical mindset with experience using KPIs and data to drive decisions and continuous improvement.
• Excellent verbal and written English communication skills.
• Initiative and drive to do great things.

ABOUT THE COMPANY

Plan A Technologies is a global engineering firm created to solve the toughest tech challenges facing today’s businesses. Founded by software entrepreneurs Aron Ezra and Slav Kulik, Plan A helps organizations analyze their tech ecosystem to identify exactly what needs to be improved across their products and infrastructure—and then builds the solutions to fix it.

Rather than offering theoretical ideas or software that never launches, Plan A combines elite engineering talent with custom-built, proprietary AI agents to deliver fast, secure, production-ready solutions. Its capabilities span proprietary AI agent deployment, custom software development, application modernization, data platforms, cloud migrations, systems integration, and practical technical advice.

With more than 500 successful product deployments completed worldwide, Plan A helps organizations of every size—from ambitious startups to global enterprises—modernize their systems, automate complex operations, and stay ahead of the technology curve.

Read more about us here: www.PlanAtechnologies.com .

LOCATION

Work From Home 100% of the time, or come in to one of our global offices. Up to you.

BENEFITS

Vacation, Brand New Laptop, and More: You’ll get a generous vacation schedule and other goodies.

If this sounds like you, we'd love to hear from you!