Lead Product Designer — AI Agent & Conversational UX

100 Salesforce, Inc.; Seattle (WA); On-site; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a senior product designer to shape Piper, an AI SDR, including the AI brain and live chat/video presence. You will define how Piper understands leads, forms plans, and explains its reasoning—while refining the micro-interactions, latency handling, and tone to remain credible.

You will collaborate with eng and ML teams, prototype using code or AI tools, and ship design decisions with ownership in a fast-paced, live product environment.

Qualifications

• 6+ years of product design with AI or conversational experience.
• Understand LLm behavior (latency, streaming, confidence, failure modes).
• Fluent in AI tooling as a core part of work.
• Strong visual and interaction craft with good taste.
• Comfortable without a detailed brief and able to define the problem.
• Works directly with engineering and ML teams; no handoff culture.
• Nice to have background in voice, video, or real-time comm design.
• Familiarity with enterprise sales or CRM workflows.
• Experience designing multi-step autonomous workflows.

Responsibilities

• Design the AI brain and live presence interfaces for Piper.
• Shape Piper's personality, goals, and objection handling.
• Prototype in code or with AI tools and ship design decisions.

Skills

Product design

AI/conversational experiences

LLM behavior

AI tooling

Visual and interaction craft

Problem definition

Cross-functional with eng/ML

Tools

AI tools

Job description

Salesforce is seeking a senior product designer to shape Piper, an AI SDR, including the AI brain and live chat/video presence. You will define how Piper understands leads, forms plans, and explains its reasoning—while refining the micro-interactions, latency handling, and tone to remain credible.

You will collaborate with eng and ML teams, prototype using code or AI tools, and ship design decisions with ownership in a fast-paced, live product environment.