Lead Process Manager, Content Marketing (Hybrid)

Capital One Group; Richmond (VA); Hybrid; USD 99,000 - 124,000; Full time

Job summary

Capital One is seeking a Principal Associate, Process Management - Content Marketing to oversee day-to-day article publishing across Learn & Grow and Discover’s Card Smarts content hubs. The role partners with Content Strategy and Marketing to keep publishing aligned with business priorities and platform improvements.

The ideal candidate will convert long-term goals into actionable plans, balance multiple tasks, and maintain high quality standards while simplifying workflows.

Qualifications

• Bachelor’s Degree or military experience required.
• 3+ years of Process/Project Management experience.
• 1 year of Microsoft Office or G Suite experience.
• PM/Process certs (PMP, Lean, Agile or Six Sigma) preferred.

Responsibilities

• Manage day-to-day article publishing across Capital One and Discover content hubs, directing contractor work to ensure priority content is published smoothly.
• Plan and carry out operational updates, such as platform improvements and tool integrations that improve results.
• Develop and maintain process documentation and drive continuous process improvements.
• Perform quality assurance checks to ensure accuracy of actions taken.
• Ensure processes meet risk and compliance standards and governance is clear and useful.
• Manage a fluid publishing model, monitoring resource capacity and dynamic priorities for consistent output.
• Serve as primary contact across teams, collaborating with business analysts, marketing, legal/risk, and platform teams to keep projects on track.

Skills

Proactive problem solving

Cross-functional collaboration

Clear communication

Attention to detail

Organizational skills

Education

Bachelor’s Degree or military experience

Tools

Microsoft Office

G Suite

Content management systems

Social media platforms

Job description

Capital One is seeking a Principal Associate, Process Management - Content Marketing to oversee day-to-day article publishing across Learn & Grow and Discover’s Card Smarts content hubs. The role partners with Content Strategy and Marketing to keep publishing aligned with business priorities and platform improvements.

The ideal candidate will convert long-term goals into actionable plans, balance multiple tasks, and maintain high quality standards while simplifying workflows.