Principal Associate, Process Management - Content Marketing (Hybrid)

Capital One National Association; Richmond (VA); Hybrid; USD 99,000 - 113,000; Full time

Job summary

Capital One is seeking a meticulous Principal Associate, Process Management to lead our Content Marketing publishing workflow across Learn & Grow and Discover's Card Smarts hubs. This hybrid role partners with Content Strategy and Marketing to keep publishing efficient and aligned with business priorities.

The ideal candidate will translate long-term goals into actionable plans, drive process improvements, and balance multiple projects in a fast-paced environment while maintaining high quality

Qualifications

• Bachelor’s Degree or military experience.
• At least 3 years of Process Management or Project Management experience.
• At least 1 year of experience in Microsoft Office or Google Workspace.

Responsibilities

• Manage day-to-day article publishing across Capital One and Discover content hubs.
• Partner with Content Marketing teammates to plan operational updates and tool integrations.
• Develop and maintain process documentation and drive continuous improvements.
• Perform quality assurance checks on actions taken to ensure accuracy.
• Ensure our processes meet risk and compliance standards and governance.
• Manage a fluid publishing model, monitoring capacity and priorities.
• Act as primary contact across teams to keep projects on track.

Skills

Process Management

Project Management

Microsoft Office / Google Workspace

Content Publishing Tools

Education

Bachelor’s Degree or military experience

Tools

Google Workspace

Content Management Systems

Social Media Platforms

Job description

Principal Associate, Process Management - Content Marketing (Hybrid)

Capital One, one of Fortune Magazine’s “100 Best Companies to Work For,” is looking for an organized, data-driven Principal Process Manager to join our team. The Content Marketing Process Manager will help shape our operational direction and day-to-day execution plans. They will oversee article publishing across Capital One’s Learn & Grow and Discover’s Card Smarts content hubs, partnering closely with Content Strategy and Marketing teams to keep publishing efficient and aligned with business priorities.

This role combines project management, clear process improvement, and task prioritization to deliver real operational results. This person will proactively identify and solve organizational needs before they become roadblocks, turning complex workflows into clear, repeatable processes.

The ideal candidate is dedicated to maintaining high quality standards and constantly looks for ways to simplify and improve workflows.

Responsibilities

• Manage day-to-day article publishing across Capital One and Discover content hubs, including directing contractor work to ensure priority content is published smoothly
• Partner with Content Marketing teammates to plan and carry out operational updates, such as platform improvements and tool integrations, that improve results
• Develop and maintain process documentation and drive continuous process improvements
• Perform quality assurance checks on actions taken to ensure accuracy
• Ensure our processes meet risk and compliance standards, making governance a clear, useful part of how we work and innovate
• Manage a fluid publishing model, monitoring resource capacity and dynamic priorities to maintain a consistent publishing output
• Act as the primary point of contact across teams, collaborating closely with business analysts, marketing, legal/risk, and platform teams to keep projects on track

The ideal candidate

• Convert long-term goals into clear, actionable plans that keep projects moving forward
• Proactively identify solutions to open-ended problems and build strong cross-functional partnerships
• Independently balance multiple competing tasks in a fast-paced environment
• Communicate clearly and persuasively with teammates and senior leaders alike
• Maintain a strong attention to detail and deliver high-quality work consistently
• Navigate uncertain situations with clarity, accountability, and a focus on customer needs
• Build supportive relationships with internal partners to ensure smooth execution
• Simplify and improve internal workflows to remove inefficiencies
• Set up clear project structures to manage complex projects effectively
• Adapt quickly to changing priorities and team requirements
• Collaborate well with others, ensuring partners across the organization feel included and supported

Basic Qualifications

• Bachelor’s Degree or military experience
• At least 3 years of Process Management or Project Management experience
• At least 1 year of experience in Microsoft Office or G Suite

Preferred Qualifications

• 4+ years of Project or Process Management experience
• 2+ years of experience utilizing modern digital tools, such as google suite, social media platforms, or content management systems
• 1+ years of experience working with digital marketing & content publishing operations
• 1+ years of experience in management of multiple projects concurrently in an autonomous environment
• Business Process Management, PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $108,900 - $124,300 for Principal Process ManagerRichmond, VA: $98,900 - $112,900 for Principal Process Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).