Guest Experience Specialist, Players Club

Ocean Downs Casino; Berlin (MD); On-site; USD 28,000 - 34,000; Part time

Job summary

Ocean Downs Casino in Berlin, MD is seeking a Players Club Representative to ensure an entertaining guest experience while managing player information. The role involves customer service, data entry, and promoting outstanding relations with guests.

The ideal candidate will have 1 to 3 years in Marketing and Public Relations, possess strong computer skills, and be able to work flexibly including days, evenings, and weekends.

Qualifications

• 1 to 3 years in Marketing and Public Relations preferred.
• Proficient in Microsoft Office and strong computer skills.
• Ability to read, write, and communicate in English effectively.

Responsibilities

• Create an entertaining environment with service excellence.
• Data entry of player information in the player rating system.
• Handle customer problems and report incidents.

Skills

Marketing and Public Relations experience

Strong computer skills

Customer communication skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

About Ocean Downs Casino

Located in Berlin, Maryland, Ocean Downs Casino is a premier entertainment destination offering exciting gaming experiences, live harness racing, and exceptional hospitality. As part of Churchill Downs Incorporated, we are committed to creating an inclusive and engaging workplace where team members thrive. We value diverse perspectives and believe collaboration drives innovation and success. At Ocean Downs, we foster a culture of respect, continuous learning, and growth—empowering our team to deliver unforgettable experiences for our guests while achieving our shared vision.

Title: Players Club Representative

Requisition ID#: 4359

Location:

Berlin, MD, US, 21811

Property: Ocean Downs Casino

Pay Range: 15.00

About Ocean Downs Casino

Located in Berlin, Maryland, Ocean Downs Casino is a premier entertainment destination offering exciting gaming experiences, live harness racing, and exceptional hospitality. As part of Churchill Downs Incorporated, we are committed to creating an inclusive and engaging workplace where team members thrive. We value diverse perspectives and believe collaboration drives innovation and success. At Ocean Downs, we foster a culture of respect, continuous learning, and growth—empowering our team to deliver unforgettable experiences for our guests while achieving our shared vision.

Job Summary

Exciting opportunity to work at Ocean Downs Casino only 10 minutes from the beautiful beaches and boardwalk of Ocean City, MD! Have fun in the sun while pursuing an exciting career in the casino industry. Work with an awesome team while ensuring a good time for our guests. The pay for this position is $15.00 / hour.

Essential Duties And Responsibilities

• Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
• Responsible for data entry of player information in player rating system.
• Working knowledge of computer player rating system.
• Handles customer problems and reports all incidents to the Players Club Manager.
• Checks guests ratings through player rating system.
• Promotes outstanding customer relations.
• Performs all other duties as assigned.
  
  

Required Skills And Abilities

• One (1) to Three (3) years in Marketing and Public Relations preferred.
• Strong computer skills, proficient in Microsoft Office products.
• Ability to read, write, speak, understand or communicate in English sufficiently to perform the necessary functions of this position.
• Ability to consistently comprehend, retain and execute written, verbal and demonstrated directions, explanations and guidance.
• Ability to work in a fast paced environment and effectively communicate with guests, co-workers and management.
  
  

Education And Experience

High School Diploma or Equivalent Preferred

Physical Requirements & Working Conditions

• Must be able to sit, walk or stand for extended periods of time without difficulty.
• Must be able to work a flexible schedule based on business needs which includes days, evenings, nights, weekends and holidays.
• Must be able to obtain and keep a License issued by the Maryland State Lottery Agency required of all Gaming Establishment employees.
  
  

OCEAN DOWNS CASINO

OceanDowns has been delivering exceptional entertainment experiences in Maryland’s Eastern Shore region, combining horse racing, casino gaming, live events, and dining—all in a community-focused setting that celebrates the spirit of Eastern Shore hospitality.

All qualified applicants and employees will receive consideration for employment, promotion, or other employment opportunities without regard to: race, color, religion, sex (including pregnancy), age, national origin, marital status, sexual orientation, gender identity, genetic information, military status, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

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