Lead, Physical Security & Access Control Programs

EY; Jacksonville (FL); Hybrid; USD 78,000 - 145,000; Full time

Job summary

EY is hiring the Infrastructure Projects Supervising Associate – 1Badge Operations to lead the firm’s 1Badge Physical Security program and supervise access governance across the real estate portfolio. You’ll coordinate with Facilities Asset Management, Workplace Experience, Global Security and IT to ensure secure, compliant access management.

Responsibilities include governing the C-Cure system, badge lifecycle, biometric readers, secure spaces, audits, and cross‑functional collaboration to

Qualifications

• Bachelor’s degree in Criminal Justice, Security Management, Business Administration, Facilities Management, Information Systems, or related field, or equivalent professional experience.
• 5–8+ years of experience in physical security operations, access control administration, workplace security, facilities security, or related disciplines.
• Experience administering enterprise access control systems such as C-Cure, Lenel, Genetec, or equivalent platforms.
• Experience managing physical access governance and security compliance programs.
• Strong understanding of badge management, biometric access controls, and restricted-space administration.
• Demonstrated ability to manage cross-functional partnerships and stakeholder relationships.

Responsibilities

• Lead and supervise the day-to-day operations of the 1Badge Physical Security team.
• Establish service delivery standards, priorities, and performance expectations.
• Manage workload balancing, escalation resolution, and process improvement initiatives.
• Develop operational reporting, metrics, and stakeholder communications.
• Provide coaching, mentoring, and professional development for team members.
• Oversee administration and governance of the C-Cure access control system.
• Ensure appropriate provisioning, modification, and removal of physical access permissions.
• Conduct periodic access reviews and audits to ensure compliance with firm standards.
• Maintain segregation of duties and access governance controls.
• Support internal and external audit requirements related to physical security and access management.
• Serve as the primary operational liaison between Physical Security and FAM.
• Coordinate access provisioning and deprovisioning activities.
• Oversee biometric access management and secure-space authorization processes.
• Support badge reader deployments, upgrades, and troubleshooting efforts.
• Maintain authorized personnel records and access inventories.
• Collaborate on physical security requirements associated with office renovations, relocations, and new construction projects.
• Oversee administration and governance of secure spaces, restricted work environments, and biometric-controlled areas.
• Ensure authorized personnel lists are maintained and current.
• Coordinate access approvals for secure bays, FIS environments, and other restricted locations.
• Ensure compliance with anti-tailgating, CCTV monitoring, and enhanced access control requirements.
• Manage access review and removal processes for secure environments.
• Direct all aspects of the EY 1Badge lifecycle, including issuance, replacement, activation, suspension, and deactivation.
• Ensure timely processing of employee, contractor, and visitor access requests.
• Manage badge-related escalations and exception requests.
• Establish and maintain procedures for access changes and removals.
• Coordinate deployment and maintenance of physical security technologies including: Access control systems; Card readers; Biometric authentication devices; Security panels; CCTV-integrated access environments.
• Partner with vendors, technology teams, and project stakeholders to support system upgrades and modernization initiatives.
• Provide operational oversight for security refresh and End-of-Life replacement projects.
• Ensure compliance with Global Security standards and physical security policies.
• Support investigations involving access control and physical security incidents.
• Monitor adherence to access governance requirements.
• Maintain documentation required for audit readiness and regulatory compliance.
• Recommend corrective actions to address identified control weaknesses.
• Serve as the trusted advisor for office leadership, Global Security, Workplace Experience Management, Enterprise Technology, and Facilities Asset Management on access control matters.
• Provide guidance on physical security requirements for office projects and workplace initiatives.
• Support business continuity and operational resilience planning related to physical security programs.

Skills

Leadership & team management

Stakeholder management

Access control administration

Biometric access controls

Security compliance

Security technology coordination

Education

Bachelor’s degree or equivalent professional experience

Tools

C-Cure

Lenel

Genetec

CCTV systems

Biometric devices

Job description

EY is hiring the Infrastructure Projects Supervising Associate – 1Badge Operations to lead the firm’s 1Badge Physical Security program and supervise access governance across the real estate portfolio. You’ll coordinate with Facilities Asset Management, Workplace Experience, Global Security and IT to ensure secure, compliant access management.

Responsibilities include governing the C-Cure system, badge lifecycle, biometric readers, secure spaces, audits, and cross‑functional collaboration to