Lead Pharmacy Fulfillment Supervisor

SmartRecruiters, Inc.; Orlando (FL); On-site; USD 52,000 - 68,000; Full time

Job summary

Walgreens seeks a front-line leader for its Centralized Services pharmacy fulfillment center. You will support the Centralized Services team, escalate complex issues, and guide day-to-day work with technical guidance. Ensure proper routing and resolution of matters, while maintaining compliance with HIPAA and policy standards.

You will supervise daily activities, monitor performance, and drive process improvements to deliver first-in-class service to Walgreens patients and customers.

Qualifications

• High school diploma/GED and at least two years of experience working in a pharmacy, retail OR fulfillment task-oriented environment.
• Willingness to obtain a Board of Pharmacy technician license within the state mandated timeline OR currently holds a Board of Pharmacy technician license.
• Experience in identifying operational issues and implementing improvements to resolve problems.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience building and maintaining relationships within a team.
• Must be fluent in reading, writing, and speaking English.
• Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
• Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.

Responsibilities

• Resolves and/or provides technical advice on complex or critical issues that have been escalated from Senior level roles.
• Supervises daily activates of all team members for scheduled shift and provides feedback and coaching of team members according to quality standards.
• Plans, prioritizes, organizes, and completes work to meet established objectives.
• Monitors trends and notifies Group Supervisor of recurring or high priority issues.
• Maintains records of customer and/or client interactions, records details, complaints, comments, and action taken.
• Continues to look for ways to improve current processes with enhancements and ideas.
• Monitors team member performance by observing employee demeanor, technical accuracy, and conformity to company policies.
• Identifies areas where additional development is needed and makes recommendations on how to achieve necessary results.
• Responsible for ensuring compliance with federal, state, and local laws, as well as company and facility policies and procedures.

Skills

Leadership

Customer service

Time management

English fluency

Pharmacy operations knowledge

Education

High school diploma or GED

Board of Pharmacy Technician license (in-state)

Job description

Walgreens seeks a front-line leader for its Centralized Services pharmacy fulfillment center. You will support the Centralized Services team, escalate complex issues, and guide day-to-day work with technical guidance. Ensure proper routing and resolution of matters, while maintaining compliance with HIPAA and policy standards.

You will supervise daily activities, monitor performance, and drive process improvements to deliver first-in-class service to Walgreens patients and customers.