Function Lead, Fulfillment Center

Walgreens; Liberty (MO); On-site; USD 52,000 - 65,000; Full time

Job summary

Walgreens is seeking a front-line leader for its Centralized Services pharmacy fulfillment center in Liberty, MO. You will support team members to deliver first-in-class service to Walgreens patients and customers, and serve as an escalation point for complex issues.

You will assign and review daily work, provide technical guidance, and ensure proper routing of matters to the right party for resolution.

Qualifications

• Experience in a pharmacy, retail, or fulfillment setting.
• Customer service experience with internal and external customers.
• Ability to identify operational issues and recommend improvements.
• Fluent reading/writing/speaking English (except in Puerto Rico).
• Proficient basic PC skills.

Responsibilities

• Act as front-line leader for Centralized Services pharmacy fulfillment center.
• Provide daily support to team members and ensure first-in-class experience for Walgreens patients and customers.
• Escalate complex or critical issues as needed and guide resolution.
• Assign, monitor, and review day-to-day work; provide technical guidance.

Skills

Pharmacy environment experience

Customer service

Problem solving

English fluency

Education

High school diploma or GED

Tools

Basic PC skills

Job description

Job Summary: Responsible for acting as the front-line leader for Centralized Services pharmacy fulfillment center. Provides daily support to Centralized Services team members to ensure they provide a first in classexperience to Walgreens patients and customers. Serves as an escalation point of contact for complex or critical issues. Assigns, monitors and reviews the day-to-day work of team members and provides technical guidance. Ensures all matters are routed to the appropriate party or resolved.

Qualifications

External Basic Qualifications :

• High school diploma/GED and at least two years of experience working in a pharmacy, retail OR fulfillment task-oriented environment.
• Willing to obtain a Board of Pharmacy technician license within the state mandated timeline OR currently holds a Board of Pharmacy technician license.
• Experience in identifying operational issues and recommending and implementing improvements to resolve problems.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
• Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information online).

Additional Information

All your information will be kept confidential according to EEO guidelines.