Lead Personal Shopper - eCommerce & Guest Experience

Lowes Foods, LLC; Northern (KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Lowes Foods, LLC is seeking a strong leader to supervise the LFTG Personal Shoppers and drive guest satisfaction in our To Go service. You will coach staff, manage schedules, and ensure accurate order fulfillment while maintaining safety and professionalism.

You will work with store teams to promote curbside and in-store pickup, monitor performance metrics, and foster a positive guest experience through proactive communication and helpful service.

Qualifications

• Supervise, train, and develop other people.
• Friendly, energetic, genuine, and outgoing with strong people skills.
• Clear, concise communication.
• Attention to detail; ability to multitask.
• Ability to work with diverse personalities and viewpoints.
• Read and understand information; take direction.
• Willing to learn basics of Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store.
• Willing to learn multiple tasks and technical requirements.
• Lift up to 25 lbs regularly and 50 lbs occasionally.
• Bend, kneel and stand for extended periods.
• Proficient with computers, handheld Android/iOS devices and basic Microsoft Office.
• Basic troubleshooting with support teams.
• Knowledge of agricultural products and seasonality.
• Microsoft Excel, email, keyboard and basic computer skills.

Responsibilities

• Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions
• Partner with the Guest Service Manager to write effective schedules for the eCommerce team
• Guide the team to interact with guests in a genuine, fun, and friendly manner
• Maintain sanitation and safety throughout the department according to Lowes Foods standards
• Continually motivate and educate your team on expectations and best-practices
• Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.)
• Operate the department according to strict operational standards
• Cultivate an environment focused on safety, efficiency, and service
• Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs
• Perform consistent training and quality inspections, providing feedback to Personal Shoppers
• Communicate out of stocks and/or quality/freshness situations to store management on a daily basis
• Communicate any service issues with Guest Care Center and store management on a daily basis
• Communicate with guests, via phone and email, to ensure guest satisfaction
• Provide in-store guest service as needed. (bagging, product location, cleaning, No Noticeable Wait)
• Maintain a professional appearance and attitude at all times
• Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success
• All other duties assigned by management

Skills

Team supervision

People skills

Communication

Multi-tasking

Detail oriented

Teamwork

Excel

Office

Mobile devices

Troubleshooting

Tools

Android devices

iOS devices

Microsoft Office

Job description

Lowes Foods, LLC is seeking a strong leader to supervise the LFTG Personal Shoppers and drive guest satisfaction in our To Go service. You will coach staff, manage schedules, and ensure accurate order fulfillment while maintaining safety and professionalism.

You will work with store teams to promote curbside and in-store pickup, monitor performance metrics, and foster a positive guest experience through proactive communication and helpful service.