Lead Personal Shopper & E‑Commerce Team Lead

Lowes Foods; Bolivia (NC); On-site; USD 40,000 - 65,000; Full time

Job summary

Lowes Foods is seeking a motivated supervisor to lead a team of Personal Shoppers for the Lowes Foods To Go service. You will oversee picking orders, ensuring accuracy and timely fulfillment while building relationships with guests to understand their preferences.

You will collaborate with store management to schedule the eCommerce team, promote curbside and in-store programs, and maintain high safety and sanitation standards while delivering outstanding guest experiences.

Qualifications

• Ability to supervise, train, and develop others.
• Friendly, energetic and outgoing person with strong people skills.
• Capable of communicating clearly and concisely.
• Knowledge of basic Microsoft Excel and Office applications.
• Ability to lift 25 lbs consistently and 50 lbs occasionally.

Responsibilities

• Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions.
• Partner with the Guest Service Manager to write effective schedules for the eCommerce team.
• Guide the team to interact with guests in a genuine, fun, and friendly manner.
• Maintain sanitation and safety throughout the department according to Lowes Foods standards.
• Continually motivate and educate your team on expectations and best practices.
• Execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, tech protocols).
• Operate the department according to strict operational standards.
• Cultivate an environment focused on safety, efficiency, and service.
• Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time).
• Perform consistent training and quality inspections, providing feedback to Personal Shoppers.
• Communicate out of stocks and quality/freshness situations to store management daily.
• Communicate service issues with Guest Care Center and store management daily.
• Communicate with guests via phone and email to ensure guest satisfaction.
• Provide in-store guest service as needed (bagging, product location, cleaning).
• Maintain a professional appearance and attitude at all times.
• Coordinate orientation, training, and feedback with LFTG Field Specialist.
• All other duties assigned by management.

Skills

Supervise/Train/Develop

People skills

Communication

Detail-oriented

Multi-tasking

Computer literacy

Microsoft Excel

Team collaboration

Tools

Microsoft Excel

Android/iOS devices

Microsoft Office

Handheld devices

Job description

Lowes Foods is seeking a motivated supervisor to lead a team of Personal Shoppers for the Lowes Foods To Go service. You will oversee picking orders, ensuring accuracy and timely fulfillment while building relationships with guests to understand their preferences.

You will collaborate with store management to schedule the eCommerce team, promote curbside and in-store programs, and maintain high safety and sanitation standards while delivering outstanding guest experiences.