Lead Personal Shopper – LFTG E-Commerce & Guest Experience

Lowes Foods, LLC; Wendell (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Lowes Foods, LLC is seeking a dedicated supervisor to lead the Personal Shoppers for the Lowe’s Foods To Go (LFTG) operation. You will recruit, train, and motivate a diverse team, ensuring on-time fulfillment, accurate picks, and exceptional guest interactions in a fast-paced grocery environment.

You will partner with store leadership to schedule, train, and optimize performance while upholding safety and sanitation standards.

Qualifications

• Ability to supervise, train, and develop other people.
• Friendly, energetic, genuine, and outgoing personality with strong people skills.
• Capable of communicating clearly and concisely.
• Strong attention to detail with the ability to multi-task.
• Ability to work well with others, especially those with differing personalities and viewpoints.
• Ability to read and understand information and take direction.
• Knowledge of (or ability to quickly learn) Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store departments.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
• Ability to bend, kneel and stand for extended periods of time.
• Ability to work well with computers, handheld Android/iOS devices and Basic Microsoft Office skills.
• Ability to do basic troubleshooting for systems and/or mechanical issues, with the assistance of support teams.
• Knowledge of agricultural products and seasonality of offerings during each.
• Knowledge of Microsoft Excel, email, keyboard and basic computer skills.
• #LI-AB2

Responsibilities

• Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions.
• Partner with the Guest Service Manager to write effective schedules for the eCommerce team.
• Guide the team to interact with guests in a genuine, fun, and friendly manner.
• Maintain sanitation and safety throughout the department according to Lowes Foods standards.
• Continually motivate and educate your team on expectations and best-practices.
• Perfectly execute duties required of all LFTG Personal Shoppers (fulfillment, guest communication, technology protocols, etc.).
• Operate the department according to strict operational standards.
• Cultivate an environment focused on safety, efficiency, and service.
• Publish and hold your team accountable for business metrics (on-time orders, pick efficiency, curbside wait time, etc.) and proper execution of marketing and merchandising programs.
• Perform consistent training and quality inspections, providing feedback to Personal Shoppers.
• Communicate out of stocks and/or quality/freshness situations to store management on a daily basis.
• Communicate any service issues with Guest Care Center and store management on a daily basis.
• Communicate with guests, via phone and email, to ensure guest satisfaction.
• Provide in-store guest service as needed. (bagging, product location, cleaning, No Noticeable Wait)
• Maintain a professional appearance and attitude at all times.
• Partner with your division’s LFTG Field Specialist to coordinate orientation, training, ongoing education, and feedback to position all LFTG hosts for success.
• All other duties assigned by management

Skills

Team supervision

People skills

Clear communication

Attention to detail

Team collaboration

Multi-tasking

Tech basics

System troubleshooting

Tools

Microsoft Excel

Microsoft Office

Android/iOS devices

Job description

Lowes Foods, LLC is seeking a dedicated supervisor to lead the Personal Shoppers for the Lowe’s Foods To Go (LFTG) operation. You will recruit, train, and motivate a diverse team, ensuring on-time fulfillment, accurate picks, and exceptional guest interactions in a fast-paced grocery environment.

You will partner with store leadership to schedule, train, and optimize performance while upholding safety and sanitation standards.