Lead Personal Shopper: eCommerce & Guest Experience

Lowes Foods, LLC; North Carolina; Hybrid; USD 42,000 - 54,000; Full time

Job summary

Lowe's Foods, LLC is seeking a supervisor for the Lowes Foods To Go team in North Carolina. You will lead Personal Shoppers, coordinate scheduling, ensure guests receive friendly, efficient service, and uphold safety standards in a fast-paced eCommerce/grocery setting.

The role focuses on training, performance metrics, and collaboration with store management to drive adoption of LFTG services while maintaining high guest satisfaction.

Qualifications

• Ability to supervise, train, and develop other people.
• Strong interpersonal skills and the ability to motivate a diverse team.
• Clear, concise communication and guest interaction.
• Attention to detail with the ability to multi-task in a fast-paced environment.
• Ability to work with others and adapt to different personalities.
• Ability to read and understand information and follow directions.
• Willingness to learn Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, and Center Store operations.
• Ability to quickly learn multiple tasks and technical requirements.
• Ability to lift 25 lbs consistently and 50 lbs occasionally.
• Endurance to stand for long periods and perform bending/kneeling tasks.
• Comfort with handheld devices and basic Microsoft Office tools.
• Basic troubleshooting for systems with support assistance.
• Knowledge of seasonal agricultural products.
• Proficiency with Excel and email for daily communication.

Responsibilities

• Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions.
• Partner with the Guest Service Manager to write effective schedules for the eCommerce team.
• Guide the team to interact with guests in a genuine, fun, and friendly manner.
• Maintain sanitation and safety throughout the department according to Lowes Foods standards.
• Motivate and educate the team on expectations and best practices.
• Execute duties of LFTG Personal Shoppers including fulfillment and guest communication.
• Operate the department according to strict operational standards.
• Cultivate an environment focused on safety, efficiency, and service.
• Publish and track key metrics (on-time orders, pick efficiency, curbside wait time).
• Provide training and quality inspections, giving feedback to Personal Shoppers.
• Communicate stock and quality issues to store management daily.
• Coordinate orientation and training with LFTG Field Specialist.
• Perform other duties assigned by management.

Skills

Supervise team

People skills

Communication

Detail-oriented

Team collaboration

Multi-tasking

Technical aptitude

Learning new tasks

Physical stamina

Microsoft Office

Problem solving

Adaptability

Guest service

Training

Tools

Microsoft Excel

Job description

Lowe's Foods, LLC is seeking a supervisor for the Lowes Foods To Go team in North Carolina. You will lead Personal Shoppers, coordinate scheduling, ensure guests receive friendly, efficient service, and uphold safety standards in a fast-paced eCommerce/grocery setting.

The role focuses on training, performance metrics, and collaboration with store management to drive adoption of LFTG services while maintaining high guest satisfaction.