Lead Personal Shopper, eCommerce & Guest Experience

Lowes Foods, LLC; Midway (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Lowe's Foods To Go is seeking aSupervisor to lead the Personal Shoppers team in our store, ensuring efficient order fulfillment and positive guest interactions. You will oversee schedules, training, and performance to meet high standards for curbside and in-store service.

You will mentor staff, uphold safety and sanitation, and collaborate with store leadership to promote LFTG services and adoption across guests. This role requires strong communication and hands-on leadership.

Qualifications

• Ability to supervise, train, and develop other people.
• Friendly, energetic, genuine, and outgoing personality with strong people skills.
• Clear and concise communication.
• Strong attention to detail with multi-tasking ability.
• Ability to work well with diverse teams.
• Ability to read information and take direction.
• Knowledge of store departments (Front Porch, Produce, Deli, Bakery, Beef Shoppe/Seafood, Center Store) and basic tech requirements.
• Willingness to learn multiple tasks and systems.
• Ability to lift 25 lbs. consistently and 50 lbs. occasionally.
• Ability to bend, kneel and stand for extended periods.
• Comfort with handheld devices and basic Microsoft Office skills.
• Basic troubleshooting with support teams when needed.
• Knowledge of agricultural products and seasonality.
• Knowledge of Microsoft Excel, email, and basic computer skills.

Responsibilities

• Support in-store and curbside marketing programs to promote LFTG services and drive subscriptions.
• Partner with the Guest Service Manager to write effective schedules for the eCommerce team.
• Guide the team to interact with guests in a genuine, fun, and friendly manner.
• Maintain sanitation and safety throughout the department according to Lowes Foods standards.
• Continually motivate and educate the team on expectations and best practices.
• Execute duties of LFTG Personal Shoppers (fulfillment, guest communication, tech protocols).
• Operate the department according to strict operational standards.
• Cultivate an environment focused on safety, efficiency, and service.
• Publish and monitor metrics (on-time orders, pick efficiency, curbside wait times).
• Perform training and quality inspections, providing feedback to Personal Shoppers.
• Communicate stock issues and quality/freshness with store management daily.
• Communicate service issues with Guest Care Center and store management daily.
• Communicate with guests via phone and email to ensure satisfaction.
• Provide in-store guest service as needed (bagging, location, cleaning).
• Maintain professional appearance and attitude at all times.
• Coordinate orientation and ongoing education with LFTG Field Specialist.

Skills

Supervision

People skills

Communication

Attention to detail

Teamwork

Instruction following

Retail departments knowledge

Multitasking

Physical ability

Stamina

Technology literacy

Troubleshooting

Product knowledge

Excel & Office

Tools

Android/iOS handheld devices

Microsoft Excel

Job description

Lowe's Foods To Go is seeking aSupervisor to lead the Personal Shoppers team in our store, ensuring efficient order fulfillment and positive guest interactions. You will oversee schedules, training, and performance to meet high standards for curbside and in-store service.

You will mentor staff, uphold safety and sanitation, and collaborate with store leadership to promote LFTG services and adoption across guests. This role requires strong communication and hands-on leadership.