Lead Patient Services Representative - ogi | Obstetrics, Gynecology & Infertility

Revo Health; Maple Grove (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare organization is seeking a Lead Patient Services Representative to oversee clinic operations, manage staff, and ensure excellent patient service. This full-time role requires effective communication and customer service skills, along with proficiency in Microsoft Office. The position offers a comprehensive benefits package and a supportive work environment.

Benefits

Medical, Dental & Vision Plans

Maternity Bundle

401K with Profit Sharing

Tuition Reimbursement

Discounts

Qualifications

• Customer service and medical reception experience required.
• Proficiency in Microsoft Office tools.

Responsibilities

• Oversee daily operations and staff productivity.
• Greet and register patients, collect payments, and verify insurance.
• Train and assist Patient Services Representatives.

Skills

Customer service

Effective communication

Education

High School diploma/GED

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

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The Lead Patient Services Representative is responsible for patient registration, check-in, and clinical support duties. Additionally, this role supports Patient Services Representatives and manages daily clinic front desk operations.

This is a full-time position working M-F, 7:15 am - 5:00 pm, at our Edina location. The role also involves working a half-day every 11th Saturday at Maple Grove.

ogi | Obstetrics, Gynecology & Infertility is part of Infinite Health Collaborative (i-Health), a physician-led group of local medical practices dedicated to empowering patients with more control over their healthcare.

Essential Functions

1. Oversee daily operations and staff productivity; ensure excellent patient service and care delivery.
2. Coordinate work schedules, staffing, and coverage.
3. Partner with supervisors for staff recognition, development, and coaching.
4. Train and assist Patient Services Representatives.
5. Participate in meetings and communicate effectively with all departments.
6. Greet and register patients, collect payments, and verify insurance.
7. Schedule patients accurately in the management system.
8. Maintain patient charts and understand healthcare plan requirements.
9. Maintain timely communication with patients, families, and staff.
10. Perform other duties as assigned.

Education and Experience Requirements

1. High School diploma/GED or equivalent.
2. Proficiency in Microsoft Word, Outlook, and Excel.
3. Customer service and medical reception experience.
4. Knowledge of i-Health resources and policies is preferred.

Benefits & Compensation

• Starting pay varies based on education, skills, and experience.
• Benefits include Medical, Dental & Vision Plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, and discounts.

Essential Requirements

• Compliance with policies, procedures, and laws (e.g., HIPAA, OSHA).
• Reliable attendance and ability to work in clinical settings.
• Ability to handle physical activities such as bending, lifting, and standing.
• Effective communication and ability to work independently.

Core Values & Environmental Conditions

• Integrity, Service, Quality, Innovation, Teamwork.
• Work environment primarily in a clinic setting.

Notes

• Equal Opportunity Employer; accommodations available per ADA.
• Participation in E-Verify program.
• Periodic review of this position description.