Lead Patient Services Representative - ogi | Obstetrics, Gynecology & Infertility

iHealth; Edina (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading healthcare provider in Edina is seeking a Lead Patient Services Representative to manage front desk operations and support the Patient Services team. This full-time role involves patient registration, staff coordination, and ensuring excellent service in a clinic environment. Candidates must have strong customer service skills and a high school diploma. Benefits include comprehensive medical plans and a 401K with profit sharing.

Benefits

Comprehensive Medical, Dental & Vision plans

401K with Profit Sharing

Tuition Reimbursement

Discounts on gym and car rentals

Qualifications

• Customer service experience required.
• Medical reception experience required.

Responsibilities

• Oversee daily operations and staff productivity.
• Greet and register patients, collect payments, and verify insurance.
• Schedule patients accurately in the practice management system.

Skills

Customer Service

Professional communication

Education

High School diploma/GED

Tools

Microsoft Word

Outlook

Excel

Job description

The Lead Patient Services Representative is responsible for patient registration and check-in, as well as clinical support duties. This role also supports the Patient Services Representative team and manages daily clinic front desk operations.

This is a full-time position, Monday through Friday, from 7:15 am to 5:00 pm at our Edina location. Additionally, the role requires working half a day every 11th Saturday at Maple Grove.

ogi | Obstetrics, Gynecology & Infertility is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, committed to empowering patients in their healthcare.

Essential Functions:

1. Oversee daily operations and staff productivity within the department, ensuring excellent patient service and care.
2. Coordinate work schedules to ensure proper staffing, coverage for breaks, and other operational needs.
3. Partner with supervisors to recognize staff achievements, and provide development and coaching.
4. Train and assist Patient Services Representatives as needed.
5. Work with supervisors to maintain consistent training policies and processes.
6. Participate actively in meetings and communication processes, sharing information clearly and promptly.
7. Maintain excellent communication with all clinic departments; act as liaison between care teams and front desk.
8. Greet and register patients, collect payments, and verify insurance information.
9. Schedule patients accurately in the practice management system.
10. Communicate appointment details and other pertinent information to patients.
11. Manage chart preparation and maintenance.
12. Maintain knowledge of healthcare plan requirements and networks.
13. Ensure timely communication with patients, families, and staff.
14. Perform other duties as assigned.

Education and Experience Requirements:

1. High School diploma/GED or equivalent.
2. Proficiency in Microsoft Word, Outlook, and Excel.
3. Customer Service experience required.
4. Medical reception experience required.
5. Knowledge of i-Health resources and policies preferred.

Benefits & Compensation:

1. Starting pay varies based on education, skills, and experience.
2. Comprehensive Medical, Dental & Vision plans, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, and discounts on gym and car rentals.

Essential Requirements:

• Adherence to policies, procedures, and ethics guidelines.
• Completion of required training.
• Compliance with applicable laws (e.g., HIPAA, Stark, OSHA).
• Reliable attendance and punctuality.
• Ability to work in clinic, office, or surgery center during business hours.
• Ability to travel within the clinic environment, including moving between floors.
• Ability to handle interruptions, meet deadlines, and work efficiently.
• Professional communication and interaction skills.
• Flexibility to prioritize workload and meet operational needs.
• Ability to understand instructions and operate equipment effectively.
• Ability to work independently with minimal supervision.
• Willingness to travel to other locations if required.

Performance Expectations - i-Health's Core Values:

• Integrity, Service, Quality, Innovation, Teamwork.

Environmental Conditions:

• Work primarily in a clinic setting.

Notes:

• i-Health is an Equal Opportunity Employer; accommodations are available as required by law.
• Participation in E-Verify to confirm employment eligibility.
• This position description is subject to periodic review and modification.