Lead Patient Service Representative

Jobtailor; New York (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

Jobtailor is seeking a clinic operations coordinator to support dental clinics and oversee administrative staffing in a fast-paced healthcare environment. The role emphasizes customer service, data integrity in Dentrix, and effective delegation of tasks to students and casual employees.

Responsibilities include greeting patients, scheduling, cashier duties, and ensuring compliance with NYUCD SOPs. The ideal candidate has 3+ years of dental office experience and strong multi-tasking abilities.

Qualifications

• High School diploma or equivalent.
• 3 years of office experience in a dental clinic or related healthcare facility.
• Excellent customer service skills.
• Ability to prioritize own work and coordinate work of others in a fast-paced environment.
• Familiarity with basic word processing, spreadsheet, and database applications.
• Moderate, accurate keyboarding.

Responsibilities

• Rotate through clinics daily or weekly to provide staffing resources to understaffed areas.
• Monitor daily clinic operations according to NYUCD Standard Operating Procedures.
• Prioritize clinic activities and delegate work to student and casual employees.
• Act as work leader to junior clerical support staff.
• Provide customer service support to dental clinic patients.
• Greet and route patients.
• Maintain data integrity in Dentrix.
• Perform cashier duties.
• Maintain student and patient appointment books.
• Reconcile encounter forms.
• Triage emergencies.
• Arrange substitute patients as cancellations occur.
• Schedule follow-up exams.
• Ensure adherence to policies and procedures and suggest enhancements and improvements.

Skills

Customer Service Skills

Clinic Operations Management

Data Integrity in Dentrix

Office Experience in Dental Clinic

Prioritization and Delegation

Education

High School Diploma or Equivalent

Tools

Dentrix

Word Processing Applications

Spreadsheet Applications

Database Applications

Job description

• Rotate through clinics daily or weekly to provide staffing resources to understaffed areas


• Monitor daily clinic operations according to NYUCD Standard Operating Procedures


• Prioritize clinic activities and delegate work to student and casual employees


• Act as work leader to junior clerical support staff


• Provide customer service support to dental clinic patients


• Greet and route patients


• Maintain data integrity in Dentrix


• Perform cashier duties


• Maintain student and patient appointment books


• Reconcile encounter forms


• Triage emergencies


• Arrange substitute patients as cancellations occur


• Schedule follow-up exams


• Ensure adherence to policies and procedures and suggest enhancements and improvements

Requirements

• High School diploma or equivalent


• 3 years of office experience in a dental clinic or related healthcare facility


• Excellent customer service skills


• Ability to prioritize own work and coordinate work of others in a fast-paced environment


• Familiarity with basic word processing, spreadsheet, and database applications


• Moderate, accurate keyboarding

Core Competencies

Demonstrates strong customer service skills and the ability to manage clinic operations effectively, ensuring adherence to standard operating procedures while coordinating staff activities and maintaining data integrity in Dentrix.

Highest-signal resume keywords

• Customer Service Skills


• Clinic Operations Management


• Data Integrity in Dentrix


• Office Experience in Dental Clinic


• Prioritization and Delegation

Hard Skills

• Keyboarding


• Appointment Scheduling


• Cashier Duties


• Data Reconciliation


• Emergency Triage

Soft Skills

• Work Leadership


• Coordination


• Fast-Paced Environment Adaptability

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Dental Clinic


• Healthcare Facility


• Standard Operating Procedures


• Patient Management

Tools & Technologies

• Dentrix


• Word Processing Applications


• Spreadsheet Applications


• Database Applications