Lead Patient Scheduling Coordinator

University of Miami; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

University of Miami Health System in South Florida is seeking an experienced Scheduling Coordinator who will oversee the scheduling workflow across departments and ensure timely, accurate patient appointments. You will generate daily and weekly reports, triage workload, monitor call volumes, and coach staff to improve efficiency.

The role requires strong communication, teamwork, and proficiency with office software, with a focus on maintaining scheduling standards and collaborating with

Qualifications

• High School Diploma or equivalent.
• Minimum 3 years of relevant experience.
• Strong written and verbal communication skills.

Responsibilities

• Oversee scheduling workflow of all departmental patient schedulers.
• Provide daily pending orders and scheduling reports to Manager.
• Triage diagnostic technologist worklist schedule daily to ensure accuracy.
• Monitor phone volumes and QA with the EGAIN system.
• Perform quality assurance checks on calls and provide weekly reports.
• Assist with new scheduling techniques and staff training.
• Maintain scheduling staffing levels and support supervisory decisions.

Skills

Learning Agility

Teamwork

Tech Proficiency

Communication

Education

High School Diploma

Job description

University of Miami Health System in South Florida is seeking an experienced Scheduling Coordinator who will oversee the scheduling workflow across departments and ensure timely, accurate patient appointments. You will generate daily and weekly reports, triage workload, monitor call volumes, and coach staff to improve efficiency.

The role requires strong communication, teamwork, and proficiency with office software, with a focus on maintaining scheduling standards and collaborating with