Lead, Patient Engagement & Care Experience

Imagine Pediatrics; United States; Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Benefits package

Equity purchase program

401(k) with 4% match

20 days PTO

Paid new parent leave

Job summary

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group delivering 24/7 virtual-first and in-home care for children with special health care needs.

We seek a leader to guide a team of Patient Engagement Associates from outreach to ongoing engagement, coaching for performance and serving as the escalation point for caregiver concerns, coordinating with clinical and operations teams for a seamless patient experience.

Qualifications

• Bachelor's degree and 3–5+ years of leadership experience in call center, patient engagement, or healthcare operations.

Responsibilities

• Lead and guide a team of Patient Engagement Associates through the full member journey, from initial outreach to ongoing engagement.
• Conduct one-on-one meetings, manage timekeeping, and provide coaching to drive performance against enrollment and engagement metrics.
• Act as an escalation point for caregiver concerns and collaborate with clinical and operations teams to ensure a seamless experience.

Skills

Leadership

Coaching

Data-driven

Communication

Education

Bachelor's degree

Tools

Talkdesk

Microsoft Office

Job description

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group delivering 24/7 virtual-first and in-home care for children with special health care needs.

We seek a leader to guide a team of Patient Engagement Associates from outreach to ongoing engagement, coaching for performance and serving as the escalation point for caregiver concerns, coordinating with clinical and operations teams for a seamless patient experience.