Patient Engagement Associate

Imagine Pediatrics; United States; Remote; USD 27,552 - 30,307; Full time

Benefits offered by this job

Competitive medical, dental, and vision insurance

Healthcare and Dependent Care FSA

401(k) with 4% match

Paid new parent leave

20 days PTO + 10 Company Holidays & 2 Floating Holidays

Employer-paid short and long-term disability

Life insurance at 1x annual salary

Job summary

A pediatric healthcare organization is seeking a Patient Engagement Associate to conduct telephonic outreach to families. This role involves guiding caregivers through the enrollment process with the app, addressing any concerns, and meeting engagement targets. Candidates should have a high school diploma and at least a year of experience in customer service or outreach roles. The position is remote, available across the continental United States, offering a competitive hourly wage along with a comprehensive benefits package.

Qualifications

• Minimum of one (1) year of experience in outreach or call center.
• Ability to pivot quickly on priorities in a startup environment.
• Passionate about supporting children with medical complexity.

Responsibilities

• Perform telephonic outreach to parents and families.
• Assist families with downloading the Imagine app.
• Support enrollment visits and overcome objections.
• Meet monthly engagement targets.

Skills

Outbound communication

Customer service

Telephonic outreach

Engagement strategies

Education

High School diploma or equivalent

Job description

Imagine Pediatrics is a tech enabled, pediatrician led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual first and in home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

We sincerely appreciate your interest in us, but please do not call to follow up on your application as our direct phone line is used for inbound patient and caregiver calls. We encourage you instead to utilize [e-mail] inbox. We receive a high volume of applications, but will do our best to respond to every application in a timely manner.

Where You'll Be

This position will be remote and we are open to any candidate who lives in the continental United States. However, we require that this person work one of the following schedules in either Central or Eastern time.

• 9:00am-5:30pm
• 11:00am-7:30pm

What You'll Do

As Patient Engagement Associate with Imagine Pediatrics, you will be responsible for telephonic outreach to prospective members (parents, family members, caregivers) and helping them get enrolled and set up with Imagine’s app-based technology. Your responsibilities will include:

• Utilize telephonic outreach and engagement strategies to contact families and walk them through the process of successfully downloading the Imagine app and scheduling an enrollment visit.
• Effectively communicate Imagine services and overcome parent/family objections.
• Represent Imagine Pediatrics to parents and families of medically complex children.
• In coordination with Local Outreach Team, support telephonic outreach to non-engaged and engaged patients.
• Leverage reporting and dashboards to prioritize telephonic outreach to prospective members.
• Successfully meet and/or exceed engagement monthly targets.

What You Bring & How You Qualify

First and foremost, you’re passionate and committed to creating the world our sickest children deserve. You want an active role in building a diverse and values-driven culture. Things change quickly in a startup environment; you accept that and are willing to pivot quickly on priorities. In this role, you will need:

• High School diploma or equivalent required
• Minimum of one (1) year of experience working in an outreach, customer service, or call center environment where an outbound communication role was primarily performed

What We Offer (Benefits + Perks)

The role offers an hourly range of $20-$22 per hour in addition to a monthly bonus incentive, competitive company benefits package, and eligibility to participate in an employee equity purchase program (as applicable). When determining compensation, we analyze and carefully consider several factors including job-related knowledge, skills and experience. These considerations may cause your compensation to vary.

We provide these additional benefits and perks:

• Competitive medical, dental, and vision insurance
• Healthcare and Dependent Care FSA; Company-funded HSA
• 401(k) with 4% match, vested 100% from day one
• Employer-paid short and long-term disability
• Life insurance at 1x annual salary
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid new parent leave
• Additional benefits to be detailed in offer

What We Live By

We’re guided by our five core values:

Our Values

• Children First. We put the best interests of children above all. We know that the right decision is always the one that creates more safe days at home for the children we serve today and in the future.
• Earn Trust. We listen first, speak second. We build lasting relationships by creating shared understanding and consistently following through on our commitments.
• Innovate Today. We believe that small improvements lead to big impact. We stay curious by asking questions and leveraging new ideas to learn and scale.
• Embrace Humanity. We lead with empathy and authenticity, presuming competence and good intentions. When we stumble, we use the opportunity to grow and understand how we can improve.
• One Team, Diverse Perspectives. We actively seek a range of viewpoints to achieve better outcomes. Even when we see things differently, we stay aligned on our shared mission and support one another to move forward — together.

We Value Diversity, Equity, Inclusion and Belonging

We believe that creating a world where every child with complex medical conditions gets the care and support, they deserve requires a diverse team with diverse perspectives. We're proud to be an equal opportunity employer. People seeking employment at Imagine Pediatrics are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, or characteristics (or those of a family member), pregnancy or other status protected by applicable law.