Lead Patient Account Registrar

Prime Healthcare Services; South Basehor (KS); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Paid vacation

Sick time

Holidays

Bereavement leave

FMLA

401K

Tuition reimbursement

Life insurance

Disability insurance

Résumé du poste

Prime Healthcare Services in Kansas City, MO, is seeking a Lead Patient Account Registrar (Admission Representative Lead) to oversee the admitting and registration team and ensure every patient is checked in accurately, quickly, and with a positive experience.

The role handles complex registration issues, supports frontline staff, and steps in to resolve insurance, authorization, or patient account problems.

Qualifications

• High School Diploma or equivalent required.
• Extensive knowledge of Patient Access; CHAA preferred.
• Excellent interpersonal and organizational skills.
• Demonstrated leadership and management abilities.
• High attention to detail.
• Strong written and verbal communication.
• Ability to prioritize and manage multiple demands.
• Proficiency in Microsoft Word and Excel.
• Ability to support staff and resolve complex issues.

Responsabilités

• Oversee daily admitting workflow and ensure smooth patient check-in.
• Enter/verify patient data and insurance information accurately.
• Troubleshoot complex registration, eligibility, and authorization issues.
• Train new staff, assist scheduling, and uphold service standards.
• Coordinate with clinical/billing teams to resolve issues and ensure quality.

Connaissances

Leadership

Customer service

Attention to detail

Communication

Problem solving

Prioritization

Organizational skills

Training

Scheduling

Microsoft Word

Excel

Formation

High School Diploma or equivalent

Certified Healthcare Access Associate (CHAA) preferred

Outils

Microsoft Word

Excel

Description du poste

Overview

Shifts Available:Days

Employment Type:Full Time

Hours:8-hour shifts – 8:00 AM - 4:30 PM, M-F

Location: St. Joseph Medical Center - Kansas City, MO.

We are seeking aLeadPatient Account Registrar,sometimes referred to as anAdmission Representative Lead. The Lead Account Registraroversees the daily workflow of the admitting and registration team to make sure every patient ischecked inaccurately, quickly, and with a positive experience.The Lead Patient Account Registrarhandlescomplex registration issues, support front line staff, andstepin to resolve problems related to insurance, authorizations, or patient accounts.

Responsibilities

• Lead and support the admitting team by overseeing daily workflow and ensuring smooth patientcheck in
• Enter and verify patient information, insurance details, andrequireddocumentation with accuracy
• Troubleshoot complex registration, insurance eligibility, and authorization issues
• Trainnew staff, help with scheduling, andmaintainstrong customer service standards
• Coordinate with clinical teams and billing to resolve account issues and support compliance and quality

Qualifications

• High School Diploma or equivalent required.
• Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred.
• Exceptional interpersonal & organizational skills.
• Demonstrated leadership and management abilities.
• Extremely high degree of attention to detail.
• Good written and verbal communication skills.
• Ability to prioritize.
• Good analytical & problem solving skills.
• Proficiency in Microsoft Word and Excel.
• Ability to effectively manage multiple demands and function well under pressure.

Here are some of the benefits of working at Prime Healthcare:

• Health, dental, and vision insurance options
• Paid vacation, sicktimeand holidays
• Bereavement leave, FMLA and other leave options
• Employer 401K options
• Tuition reimbursement options
• Life, disability, and other insurance options
• Many other amazing benefits

Full benefits at Prime Healthcare:https://www.primehealthcare.com/careers/benefits/

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Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf