Lead Patient Access & Registration Specialist

Prime Healthcare Services; South Basehor (KS); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid vacation

Sick time

Holidays

Bereavement leave

FMLA

401K

Tuition reimbursement

Life insurance

Disability insurance

Job summary

Prime Healthcare Services in Kansas City, MO, is seeking a Lead Patient Account Registrar (Admission Representative Lead) to oversee the admitting and registration team and ensure every patient is checked in accurately, quickly, and with a positive experience.

The role handles complex registration issues, supports frontline staff, and steps in to resolve insurance, authorization, or patient account problems.

Qualifications

• High School Diploma or equivalent required.
• Extensive knowledge of Patient Access; CHAA preferred.
• Excellent interpersonal and organizational skills.
• Demonstrated leadership and management abilities.
• High attention to detail.
• Strong written and verbal communication.
• Ability to prioritize and manage multiple demands.
• Proficiency in Microsoft Word and Excel.
• Ability to support staff and resolve complex issues.

Responsibilities

• Oversee daily admitting workflow and ensure smooth patient check-in.
• Enter/verify patient data and insurance information accurately.
• Troubleshoot complex registration, eligibility, and authorization issues.
• Train new staff, assist scheduling, and uphold service standards.
• Coordinate with clinical/billing teams to resolve issues and ensure quality.

Skills

Leadership

Customer service

Attention to detail

Communication

Problem solving

Prioritization

Organizational skills

Training

Scheduling

Microsoft Word

Excel

Education

High School Diploma or equivalent

Certified Healthcare Access Associate (CHAA) preferred

Tools

Microsoft Word

Excel

Job description

Prime Healthcare Services in Kansas City, MO, is seeking a Lead Patient Account Registrar (Admission Representative Lead) to oversee the admitting and registration team and ensure every patient is checked in accurately, quickly, and with a positive experience.

The role handles complex registration issues, supports frontline staff, and steps in to resolve insurance, authorization, or patient account problems.