Lead Patient Account Registrar

St. Mary's Medical Center; Blue Springs (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health, dental, and vision insurance options

Paid vacation, sick time and holidays

Bereavement leave and other leave options

Employer 401K options

Tuition reimbursement options

Life, disability, and other insurance options

Job summary

A healthcare facility in Blue Springs, MO seeks a Lead Patient Account Registrar to oversee the admitting team, ensuring efficient patient check-ins and resolving registration issues. The ideal candidate will have a High School diploma and extensive knowledge of Patient Access, with strong interpersonal and leadership skills. Benefits include health insurance, paid time off, and a 401K plan.

Qualifications

• High School diploma or equivalent required.
• Exceptional interpersonal and organizational skills.
• Demonstrated leadership and management abilities.

Responsibilities

• Oversee daily workflow and ensure smooth patient check-ins.
• Verify patient information and insurance details accurately.
• Troubleshoot complex registration and insurance issues.
• Train new staff and maintain customer service standards.
• Coordinate with clinical teams to resolve account issues.

Skills

Extensive knowledge of Patient Access

Interpersonal skills

Organizational skills

Leadership abilities

Attention to detail

Communication skills

Problem-solving skills

Ability to prioritize tasks

Proficiency in Microsoft Word

Proficiency in Microsoft Excel

Education

High School Diploma or equivalent

Job description

Join to apply for the Lead Patient Account Registrar role at St. Mary's Medical Center

We are seeking a Lead Patient Account Registrar, sometimes referred to as an Admission Representative Lead. The Lead Account Registrar oversees the daily workflow of the admitting and registration team to make sure every patient is checked in accurately, quickly, and with a positive experience. The Lead Patient Account Registrar handles complex registration issues, supports front line staff, and steps in to resolve problems related to insurance, authorizations, or patient accounts.

Shifts and Employment

Shifts Available: Days

Employment Type: Full Time

Hours: 8:30am to 4:30pm

Location: St Mary's Medical Center, Blue Springs, MO

Benefits

• Health, dental, and vision insurance options
• Paid vacation, sick time and holidays
• Bereavement leave, FMLA and other leave options
• Employer 401K options
• Tuition reimbursement options
• Life, disability, and other insurance options

Responsibilities

• Lead and support the admitting team by overseeing daily workflow and ensuring smooth patient check in
• Enter and verify patient information, insurance details, and required documentation with accuracy
• Troubleshoot complex registration, insurance eligibility, and authorization issues
• Train new staff, help with scheduling, and maintain strong customer service standards
• Coordinate with clinical teams and billing to resolve account issues and support compliance and quality

Qualifications

Deal-breakers:

• High School Diploma or equivalent required

Additional Required Knowledge, Skills & Abilities

• Extensive knowledge of Patient Access required
• Exceptional interpersonal & organizational skills
• Demonstrated leadership and management abilities
• Extremely high degree of attention to detail
• Good written and verbal communication skills
• Ability to prioritize
• Good analytical & problem solving skills
• Proficiency in Microsoft Word and Excel
• Ability to effectively manage multiple demands and function well under pressure

Additional Qualifications That Are a Plus

• Certified Healthcare Access Associate (CHAA) preferred.

Full benefits at Prime Healthcare: https://www.primehealthcare.com/careers/benefits/

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf