Lead Patient Access Specialist — PTO from Day One

Grand River Health Main Campus; Rifle (CO); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO from day one

Retirement plan with match

Outdoor recreation perks

Job summary

Grand River Health in Rifle, Colorado is seeking a Lead Registrar to oversee daily patient access operations and mentor staff. The role emphasizes accurate patient registration and excellent service in a fast-paced healthcare environment.

Responsibilities include registering patients, directing calls, auditing accounts, and supporting EMR system updates while upholding neighbor-focused care and strong communication with coworkers and patients.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in an entry-level leadership role, healthcare, customer service, patient registration, or computer-based tasks preferred.
• Strong communication, interpersonal, conflict resolution, organizational, and problem-solving skills, with the ability to build positive relationships with coworkers, patients, and guests.
• Ability to multitask, maintain accuracy and confidentiality, adapt to changing priorities, and exercise sound judgment in a high-stress environment.
• Ability to follow instructions, communicate effectively in English, and become proficient in the organization’s clinical, administrative, and electronic medical record (EMR) systems within six months of hire.

Responsibilities

• Perform reception, patient registration, and switchboard functions, including directing calls and paging physicians and staff.
• Audit patient accounts for accuracy and completeness, communicate findings, and help ensure daily registration tasks are completed.
• Train, mentor, and support new and existing registration staff, maintain training schedules and documentation, and communicate progress to the Patient Access Manager.
• Perform patient registration, reception, and switchboard duties, including answering calls, directing visitors, paging staff, and following emergency communication procedures.
• Collect and accurately enter patient demographic and financial information into the EHR, explain registration procedures, patient rights, and financial responsibilities, and ensure appropriate billing information is documented.
• Support departmental quality improvement initiatives, assist with system updates as a super user, maintain department supplies, and perform other duties as assigned.
• Other duties as assigned.

Job description

Grand River Health in Rifle, Colorado is seeking a Lead Registrar to oversee daily patient access operations and mentor staff. The role emphasizes accurate patient registration and excellent service in a fast-paced healthcare environment.

Responsibilities include registering patients, directing calls, auditing accounts, and supporting EMR system updates while upholding neighbor-focused care and strong communication with coworkers and patients.