Lead Patient Registrar

Grand River Health Main Campus; Rifle (CO); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO from day one

Retirement plan with match

Outdoor recreation perks

Job summary

Grand River Health in Rifle, Colorado is seeking a Lead Registrar to oversee daily patient access operations and mentor staff. The role emphasizes accurate patient registration and excellent service in a fast-paced healthcare environment.

Responsibilities include registering patients, directing calls, auditing accounts, and supporting EMR system updates while upholding neighbor-focused care and strong communication with coworkers and patients.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience in an entry-level leadership role, healthcare, customer service, patient registration, or computer-based tasks preferred.
• Strong communication, interpersonal, conflict resolution, organizational, and problem-solving skills, with the ability to build positive relationships with coworkers, patients, and guests.
• Ability to multitask, maintain accuracy and confidentiality, adapt to changing priorities, and exercise sound judgment in a high-stress environment.
• Ability to follow instructions, communicate effectively in English, and become proficient in the organization’s clinical, administrative, and electronic medical record (EMR) systems within six months of hire.

Responsibilities

• Perform reception, patient registration, and switchboard functions, including directing calls and paging physicians and staff.
• Audit patient accounts for accuracy and completeness, communicate findings, and help ensure daily registration tasks are completed.
• Train, mentor, and support new and existing registration staff, maintain training schedules and documentation, and communicate progress to the Patient Access Manager.
• Perform patient registration, reception, and switchboard duties, including answering calls, directing visitors, paging staff, and following emergency communication procedures.
• Collect and accurately enter patient demographic and financial information into the EHR, explain registration procedures, patient rights, and financial responsibilities, and ensure appropriate billing information is documented.
• Support departmental quality improvement initiatives, assist with system updates as a super user, maintain department supplies, and perform other duties as assigned.
• Other duties as assigned.

Job description

Lead Registrar

FT, 3/12’s Grand River Health | Rifle, CO

At Grand River, we are more than a hospital - we are neighbors taking care of neighbors proudly serving residents of Western Colorado and beyond. Our supportive culture is built on respect, friendliness, and a shared commitment to exceptional patient care.

What You’ll Do

The Lead Registrar helps keep Patient Access running smoothly by supporting daily registration operations, training staff, and ensuring accurate patient information and excellent service.

• Perform reception, patient registration, and switchboard functions, including directing calls and paging physicians and staff.
• Audit patient accounts for accuracy and completeness, communicate findings, and help ensure daily registration tasks are completed.
• Train, mentor, and support new and existing registration staff, maintain training schedules and documentation, and communicate progress to the Patient Access Manager.
• Perform patient registration, reception, and switchboard duties, including answering calls, directing visitors, paging staff, and following emergency communication procedures.
• Collect and accurately enter patient demographic and financial information into the EHR, explain registration procedures, patient rights, and financial responsibilities, and ensure appropriate billing information is documented.
• Support departmental quality improvement initiatives, assist with system updates as a super user, maintain department supplies, and perform other duties as assigned.
• Other duties as assigned.

Who We’re Looking For

We’re looking for a dependable, detail-oriented team member with strong communication skills and the ability to support daily registration operations in a fast-paced healthcare environment.

• High school diploma or equivalent preferred.
• Previous experience in an entry-level leadership role, healthcare, customer service, patient registration, or computer-based tasks preferred.
• Strong communication, interpersonal, conflict resolution, organizational, and problem-solving skills, with the ability to build positive relationships with coworkers, patients, and guests.
• Ability to multitask, maintain accuracy and confidentiality, adapt to changing priorities, and exercise sound judgment in a high-stress environment.
• Ability to follow instructions, communicate effectively in English, and become proficient in the organization’s clinical, administrative, and electronic medical record (EMR) systems within six months of hire.
• Other duties as assigned.

What We Offer

Our total rewards package includes:

• Pay Range: $18.90 --$23.62/hour (based on experience)
• Comprehensive Benefits: Medical, dental, vision, PTO from day one, extended illness time, retirement plan with match, and more.
• Perks: Payroll deductions for hot springs, gyms, ski passes, pet insurance, access to outdoor recreation, and more!

Compensation may vary outside this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience.

Position is open until filled unless posted otherwise.

Why Join Grand River Health?

As a special taxing district, we are accountable to our community, allowing us to prioritize exceptional patient-centered careover financial bottom lines. Our main hospital campus is located in picturesque Rifle, Colorado with twenty-five beds providing a wide range of services, along with a long-term care center and a satellite campus. While the secret is out that this is a great place to live, the atmosphere of a caring and friendly community has been preserved amidst a steady growth of population.

OUR MISSION:

To improve the health and well-being of the communities we serve.

OUR VISION:

To be our communities’ first choice in quality healthcare.