Senior Patient Access Specialist — Drive Access Excellence

INTEGRIS Health; Oklahoma; On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Front-loaded PTO

Medical benefits

Education assistance

24/7 mental health support

Job summary

INTEGRIS Health is seeking a Senior Patient Access Specialist for day shift at Baptist Medical Center in Oklahoma City. The role supports ancillary, diagnostic, surgical and emergency services to ensure smooth access, appropriate registrations, and timely reimbursement.

Responsibilities include complex registrations, eligibility checks, payment collection, and payer communications while upholding EMTALA/HIPAA compliance. Collaboration with patients, providers, and payers is essential.

Qualifications

• 4 years of Patient Access operations activities (scheduling/registration/insurance) or related experience (billing, collections, accounts receivables).
• Previous experience in scheduling, registration, insurance, billing, collections, and customer service in either a hospital or physician's office setting.

Responsibilities

• Ensures the appropriateness of complex registration activity including scheduling, verifying patient demographic information, processing point of service payments, obtaining signatures for required consent paperwork, document imaging and following documentation standards to facilitate efficient patient access according to assigned protocol.
• Ensures the appropriateness of complex patient access transactions including coverage eligibility, insurance verification, patient portion calculation and authorization requirement activity utilizing available systems and resources according to assigned protocol.
• Possesses the ability to use analytical thinking, independent judgment, and clinical knowledge to adjust service area schedules and accommodate special requests from internal and external customers.
• Accepts inbound phone calls from patients, physician offices, insurance carriers, etc. with the intent to resolve the concern immediately.
• Collects patient payments and follows levels of authority to ensure financial clearance
• Documents all patient accounts activities concisely, including authorization and patient liability requirements
• Performs filing, data entry, and other duties as assigned
• Responds promptly to patient inquiries regarding pre-care services, policies, coverage, benefits and financial liability
• Utilizes multiple resources to resolve patient or payor inquiries while on the phone or preparing/reviewing patient accounts or prior authorization requirements
• Understands different payer regulations and can communicate effectively with patients regarding their coverage benefits and financial liability
• Acts as a liaison to resolve complex patient access and account issues, responds to questions on reimbursement and serves as a resource and systems expert for patient access specialists, including on-the-job training, and for performance improvement and appropriateness of complex patient access transactions
• Provides guidance, feedback and training to staff on multiple processes, payers and systems, and monitors assignments and assess productivity
• Handles all communication effectively, including telephone, email, and verbally with all departments and caregivers within the health system
• Initiates and coordinates the implementation of team-oriented process improvement initiatives for the department and organization
• Initiates and coordinates continuous quality improvement efforts, establishes goals with supervisors, tracks progress, and prepares data for presentation
• Interprets and maintains compliance with performance standards, federal and state regulations including EMTALA and HIPAA, policies, procedures, guidelines, and third-party contracts

Skills

Patient Access operations

Scheduling

Registration

Insurance

Billing

Collections

Customer service

Education

Bachelor's degree in related field

AAHAM CRCS

HFMA CRCR

NAHAM CHAA

Tools

Microsoft Office

Billing software

Job description

INTEGRIS Health is seeking a Senior Patient Access Specialist for day shift at Baptist Medical Center in Oklahoma City. The role supports ancillary, diagnostic, surgical and emergency services to ensure smooth access, appropriate registrations, and timely reimbursement.

Responsibilities include complex registrations, eligibility checks, payment collection, and payer communications while upholding EMTALA/HIPAA compliance. Collaboration with patients, providers, and payers is essential.