Lead Patient Access Coordinator — Day Shift, Onsite Kailua

Adventist Health; Kailua (HI); On-site; USD 30,000 - 40,000; Full time

Job summary

Adventist Health Castle in Kailua, Hawaii, seeks a Lead Patient Access Representative for Day Shift. This onsite, full-time role manages patient access services, including pre-registration, registration, admissions, and payment collection, with a focus on confidentiality and policy adherence.

The position requires strong communication across departments and guidance to staff within established policies; prior leadership or supervisory experience is a plus.

Qualifications

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Five years' relevant experience: Preferred

Responsibilities

• Maintains confidentiality of all information related to medical staff and patients, paying close attention to HIPAA compliance.
• Provide feedback to peers when errors or omissions are found on accounts so deficiencies can be remedied while patient still present.
• Review AETS reports and correct errors; work with Quality/Education group to trend/track accuracy and training needs.
• Interact in a positive way with all departments to resolve issues and to develop and maintain positive intra-departmental and inter-departmental working relationships.
• Follow all organizational and department-defined policies and procedures.
• Performs other job-related duties as assigned.

Skills

HIPAA compliance

Confidential data handling

Interdepartmental communication

Education

High School or GED

Associate/Technical degree

5 years relevant experience

Job description

Adventist Health Castle in Kailua, Hawaii, seeks a Lead Patient Access Representative for Day Shift. This onsite, full-time role manages patient access services, including pre-registration, registration, admissions, and payment collection, with a focus on confidentiality and policy adherence.

The position requires strong communication across departments and guidance to staff within established policies; prior leadership or supervisory experience is a plus.