Lead Patient Access Representative

Adventist Health; Kailua (HI); On-site; USD 30,000 - 40,000; Full time

Job summary

Adventist Health Castle in Kailua, Hawaii, seeks a Lead Patient Access Representative for Day Shift. This onsite, full-time role manages patient access services, including pre-registration, registration, admissions, and payment collection, with a focus on confidentiality and policy adherence.

The position requires strong communication across departments and guidance to staff within established policies; prior leadership or supervisory experience is a plus.

Qualifications

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Five years' relevant experience: Preferred

Responsibilities

• Maintains confidentiality of all information related to medical staff and patients, paying close attention to HIPAA compliance.
• Provide feedback to peers when errors or omissions are found on accounts so deficiencies can be remedied while patient still present.
• Review AETS reports and correct errors; work with Quality/Education group to trend/track accuracy and training needs.
• Interact in a positive way with all departments to resolve issues and to develop and maintain positive intra-departmental and inter-departmental working relationships.
• Follow all organizational and department-defined policies and procedures.
• Performs other job-related duties as assigned.

Skills

HIPAA compliance

Confidential data handling

Interdepartmental communication

Education

High School or GED

Associate/Technical degree

5 years relevant experience

Job description

Job Description

Adventist Health Castle is looking for Lead Patient Access Representative for Day Shift, Full-time regular, 8 Hours. We are looking for great individual who can work onsite to our location in Kailua, Hawaii.

Located in the metropolitan area of Sacramento, the Adventist Health corporate headquarters have been based in Roseville, California, for more than 40 years. In 2019, we unveiled our WELL-certified campus - a rejuvenating place for associates systemwide to collaborate, innovate and connect.

Job Summary

Coordinates the day-to-day activities and management of patient and outpatient access services, such as pre-registration, registration, admissions, payment collection, and other functions. Assumes responsibility for communication systems within departments. Provides guidance to staff within the latitude of established work area and policies. Works on assignments that are considerably difficult requiring judgment in resolving issues or in making recommendations. Works with sensitive and confidential information, often involving the interpretation of policies and procedures to guide use.

Job Requirements

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Five years' relevant experience: Preferred

Essential Functions

• Maintains confidentiality of all information related to medical staff and patients, paying close attention to HIPAA compliance and information related to employees and other information as appropriate.
• Provide feedback to peers when errors or omissions are found on accounts so deficiencies can be remedied while patient still present. Review AETS reports and correct errors. Works with Quality/Education group as needed to trend/track accuracy and training needs
• Interact in a positive way with all departments to resolve issues and to develop and maintain positive intra-departmental and inter-departmental working relationships.
• Follow all organizational and department-defined policies and procedures
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.

About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

JOB INFO

• Job Identification : 73480
• Job Category : Associate
• Posting Date : 2026-10-06T19:33:40+00:00
• Job Schedule : Full time
• Job Shift : Day Shift
• Locations : Kailua, HI, United States
• Assignment Category : Full-time regular
• Pay Range : The estimated base pay for this position is $22.03 to $28.74. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.
• Hiring Department : Patient Access
• Shift Length : 8 Hours