Patient Access Scheduling Representative (Outpatient), Per Diem and Day shift

Adventist Health; Kailua (HI); On-site; USD 29,000 - 38,000; Part time

Job summary

Adventist Health Castle in Kailua, HI, is seeking a Per Diem Associate to facilitate patient medical and financial clearance, coordinate wellness program scheduling, and ensure proper authorizations. The role requires strong communication and confidentiality with sensitive information.

You will work with scheduling staff, physicians, and patient clients, supporting front desk duties and contributing to patient access. Training and participation in wellness communications are expected.

Qualifications

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Two years' healthcare experience: Preferred

Responsibilities

• Coordinates and schedules patient care for wellness programs and communicates with scheduling staff and user departments.
• Answers telephone inquiries regarding physician referrals and covers front desk duties as needed.
• Collaborates with Patient Financial Services to obtain appropriate authorizations and submits documentation for retro-authorization or denial appeals.
• Develops monthly Wellness newsletter and updates website and promotional flyers; participates in training.

Skills

Patient scheduling

Front desk duties

Communication skills

Healthcare experience

Education

High School Education/GED

Associate’s/Technical Degree

Job description

Job Description

Located in Kailua, Adventist Health Castle has been one of the area's leading healthcare providers since 1963. We are comprised of a 160-bed hospital, eight medical offices, home care services, urgent cares and a vast scope of services located throughout O'ahu. In 2017, Adventist Health Castle was recognized with the Malcolm Baldrige National Quality Award, the nation's highest presidential honor for performance excellence. O'ahu is known for its ideal climate, diverse culture and picturesque landscape. The allure of Castle's laid-back lifestyle is complimented by its close-knit and proud community.

Job Summary

Facilitates patient medical and financial clearance using medical and healthcare knowledge, clinical judgment, and communication skills to assist in resolving difficulties surrounding patient access, authorization of services and coordination of scheduled programs. Applies substantial knowledge of the job and experience to complete a wide range of activities with varying difficulty. Regularly works with sensitive and confidential information, often involving the interpretation of policies and procedures to guide use.

Job Requirements

Education and Work Experience:

• High School Education/GED or equivalent: Preferred
• Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
• Two years' healthcare experience: Preferred

Essential Functions

• Coordinates and schedules patient care for all wellness programs. Facilitates communication between patient scheduling staff and all user departments, physicians, physician office staff, patient clients.
• Answers telephone inquiries regarding physician referrals and covers front desk duties when needed. Maintains patient scheduling data base.
• Collaborates with patient financial services (PFS) to ensure appropriate authorizations are obtained in accordance with PFS policy and procedure. Submits documentation for retro-authorization as appropriate, files and appeal for denial of services.
• Develops monthly Wellness newsletter, updating website and developing promotional flyers. Actively participates in training. Performs other duties as assigned by department leadership.
• Performs other job-related duties as assigned.

Organizational Requirements

Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.

Adventist Health participates in E‑Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E‑Verify. By choosing to apply, you acknowledge that you have accessed and read the E‑Verify Participation and Right to Work notices and understand the contents therein.

About Us

Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

Job Info

Job Identification : 73510

Job Category : Associate

Posting Date : 2026-10-12T16:08:29+00:00

Locations : Kailua, HI, United States

Assignment Category : Per Diem

Pay Range : The estimated base pay for this position is $21.38 to $27.90. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions. Please contact our Talent Acquisition team for more information.

Hiring Department : AH Kailua - Aulike Primary Care 300 (AHCS)

Shift Length : 8 Hours