Airport Passenger Service Agent: Gate, Baggage & Info

g2careers; Boston (MA); On-site; USD 21,000 - 28,000; Full time

Job summary

G2Careers in Boston, MA is seeking a customer service-oriented airport agent to greet passengers, assist with tickets, and support boarding and baggage processes. You will work at the ticket counter and self-service kiosks, delivering courteous service and accurate information.

The role emphasizes clear communication, reliability, and the ability to handle luggage and assist with flight details while maintaining security and company policies.

Qualifications

• High School diploma or equivalent.
• Computer experience necessary.
• Previous Customer Service experience preferred.
• Must be 18 years of age or older.
• Must have a working telephone number for contact.
• Must have reliable telephone and transportation.

Responsibilities

• Greet passengers, clients and airline personnel in a courteous and professional manner.
• Reads and understands letters and numbers in order to accurately pre-screen passenger tickets and determine city destination/gate locations (International & Domestic destinations) from reference documents.
• Provide general information to passengers, give directions and flight information.
• Provide special services (courtesy chairs/bag carts) as required.
• Direct large pieces of luggage, pets and other checked articles too large to be dispatched in the baggage handling system to oversize.
• Summon the security supervisor and refer difficult or uncooperative passengers to security.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work area and report maintenance needs.
• Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
• Attend meetings and inservices as required.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Must be in proper uniform or business attire as directed by company officials.
• Identification badges must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
• Perform other duties as requested.

Skills

Customer service

Communication

Reading/writing English

Multitasking

Uniform/composure

Education

High School diploma or equivalent

Computer experience

Previous Customer Service experience

18+ years old

Working telephone number

Reliable telephone and transportation

Job description

G2Careers in Boston, MA is seeking a customer service-oriented airport agent to greet passengers, assist with tickets, and support boarding and baggage processes. You will work at the ticket counter and self-service kiosks, delivering courteous service and accurate information.

The role emphasizes clear communication, reliability, and the ability to handle luggage and assist with flight details while maintaining security and company policies.